Veeam One Email prefixed with SUPPORT EXPIRED

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Veeam One Email prefixed with SUPPORT EXPIRED

Veeam Logoby DeadEyedJacks » Fri Feb 05, 2016 4:54 pm

Running evaluation of Veeam One v9;
alert emails have started saying "SUPPORT EXPIRED" but license shows "support is expiring soon." Two weeks left on eval key.
Possibly a bug?
Microsoft, NetApp, Symantec, Veeam, Veritas and VMware certified professional
MCTS, MCSE, NCDA, NCIE-BR, ASC, SCS, VMTSP, VTS, VCP
DeadEyedJacks
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Re: Veeam One Email prefixed with SUPPORT EXPIRED

Veeam Logoby Vitaliy S. » Fri Feb 05, 2016 5:10 pm

Hi David,

This is a hard coded email tag, which starts to be added to every email when only 14 days are left till expiration date. This is done to inform you about support contract expiration date even when the corresponding alarm is not configured (for some reason).

Thanks!
Vitaliy S.
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Re: Veeam One Email prefixed with SUPPORT EXPIRED

Veeam Logoby DeadEyedJacks » Mon Feb 08, 2016 10:09 am

Thanks Vitaliy,
In which case it is slightly misleading and should say "SUPPORT EXPIRING" until support has actually expired ;-)
Microsoft, NetApp, Symantec, Veeam, Veritas and VMware certified professional
MCTS, MCSE, NCDA, NCIE-BR, ASC, SCS, VMTSP, VTS, VCP
DeadEyedJacks
Veeam ProPartner
 
Posts: 85
Liked: 9 times
Joined: Mon Oct 12, 2015 2:55 pm
Location: UK
Full Name: DeadEyedJacks

Re: Veeam One Email prefixed with SUPPORT EXPIRED

Veeam Logoby Vitaliy S. » Mon Feb 08, 2016 10:24 am

Yes, I agree, just another way to give a heads up on expiring support contract ;)
Vitaliy S.
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