Running evaluation of Veeam One v9;
alert emails have started saying "SUPPORT EXPIRED" but license shows "support is expiring soon." Two weeks left on eval key.
Possibly a bug?
-
- Veeam ProPartner
- Posts: 141
- Liked: 26 times
- Joined: Oct 12, 2015 2:55 pm
- Full Name: Dead-Data
- Location: UK
- Contact:
-
- VP, Product Management
- Posts: 27377
- Liked: 2802 times
- Joined: Mar 30, 2009 9:13 am
- Full Name: Vitaliy Safarov
- Contact:
Re: Veeam One Email prefixed with SUPPORT EXPIRED
Hi David,
This is a hard coded email tag, which starts to be added to every email when only 14 days are left till expiration date. This is done to inform you about support contract expiration date even when the corresponding alarm is not configured (for some reason).
Thanks!
This is a hard coded email tag, which starts to be added to every email when only 14 days are left till expiration date. This is done to inform you about support contract expiration date even when the corresponding alarm is not configured (for some reason).
Thanks!
-
- Veeam ProPartner
- Posts: 141
- Liked: 26 times
- Joined: Oct 12, 2015 2:55 pm
- Full Name: Dead-Data
- Location: UK
- Contact:
Re: Veeam One Email prefixed with SUPPORT EXPIRED
Thanks Vitaliy,
In which case it is slightly misleading and should say "SUPPORT EXPIRING" until support has actually expired
In which case it is slightly misleading and should say "SUPPORT EXPIRING" until support has actually expired
-
- VP, Product Management
- Posts: 27377
- Liked: 2802 times
- Joined: Mar 30, 2009 9:13 am
- Full Name: Vitaliy Safarov
- Contact:
Re: Veeam One Email prefixed with SUPPORT EXPIRED
Yes, I agree, just another way to give a heads up on expiring support contract
Who is online
Users browsing this forum: No registered users and 3 guests