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DeadEyedJacks
Veeam ProPartner
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Veeam One Email prefixed with SUPPORT EXPIRED

Post by DeadEyedJacks » Feb 05, 2016 4:54 pm

Running evaluation of Veeam One v9;
alert emails have started saying "SUPPORT EXPIRED" but license shows "support is expiring soon." Two weeks left on eval key.
Possibly a bug?

Vitaliy S.
Product Manager
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Re: Veeam One Email prefixed with SUPPORT EXPIRED

Post by Vitaliy S. » Feb 05, 2016 5:10 pm

Hi David,

This is a hard coded email tag, which starts to be added to every email when only 14 days are left till expiration date. This is done to inform you about support contract expiration date even when the corresponding alarm is not configured (for some reason).

Thanks!

DeadEyedJacks
Veeam ProPartner
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Re: Veeam One Email prefixed with SUPPORT EXPIRED

Post by DeadEyedJacks » Feb 08, 2016 10:09 am

Thanks Vitaliy,
In which case it is slightly misleading and should say "SUPPORT EXPIRING" until support has actually expired ;-)

Vitaliy S.
Product Manager
Posts: 23001
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Re: Veeam One Email prefixed with SUPPORT EXPIRED

Post by Vitaliy S. » Feb 08, 2016 10:24 am

Yes, I agree, just another way to give a heads up on expiring support contract ;)

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