Management reporting and documentation
Post Reply
ic_mcourtney
Influencer
Posts: 20
Liked: 2 times
Joined: Sep 22, 2016 7:15 am
Full Name: mcourtney
Contact:

VM chargeback report bug with multiple datastores

Post by ic_mcourtney » Jan 04, 2018 3:19 am

I've come across what seems to be a bug with the Veeam ONE VM Chargeback reporting.

When a VM has vDisks spread across multiple datastores, Veeam ONE seems to incorrectly report the vCPU and vRAM count.

In the screenshot shown below the VM is configured with 2x vCPUs and 12GB of vRAM, it also has 6x vDisks each of which are stored on different datastores.
I would expect Veeam ONE to report the VM having 2x vCPUs and 12GB of vRAM, but instead it reports 12x vCPUs and 72GB of vRAM.

Image

I've raised support case 02452007 with Veeam Support, but I'm curious to know if anyone else has observed the same behaviour in their environment?

Mike Resseler
Product Manager
Posts: 5740
Liked: 611 times
Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium
Contact:

Re: VM chargeback report bug with multiple datastores

Post by Mike Resseler » Jan 04, 2018 7:21 am

Hi Matty,
I haven't come across it but in my environment I have no such setup. Thanks for posting the case. If it is indeed a bug we will try to fix it as soon as possible. Please keep us informed about your case ID and the outcome with the support engineers

Thanks
Mike

Shestakov
Veeam Software
Posts: 6974
Liked: 711 times
Joined: May 21, 2014 11:03 am
Full Name: Nikita Shestakov
Location: Prague
Contact:

Re: VM chargeback report bug with multiple datastores

Post by Shestakov » Jan 04, 2018 10:39 am

Hi Matty,
That looks like a bug, I've not heard of before.
Indeed there should be only one row with 2 vCPUs, 12 GB of RAM and summed Datastore price.
Thanks for pointing it out.

ic_mcourtney
Influencer
Posts: 20
Liked: 2 times
Joined: Sep 22, 2016 7:15 am
Full Name: mcourtney
Contact:

Re: VM chargeback report bug with multiple datastores

Post by ic_mcourtney » Jan 04, 2018 11:54 am

Hi Shestakov,

What are the chances of a hotfix? It’s quite an issue for us, and waiting until U4 for a fix would be a challenge.

Regards,

Matty

Shestakov
Veeam Software
Posts: 6974
Liked: 711 times
Joined: May 21, 2014 11:03 am
Full Name: Nikita Shestakov
Location: Prague
Contact:

Re: VM chargeback report bug with multiple datastores

Post by Shestakov » Jan 04, 2018 2:39 pm

Chances are pretty good, I believe we will not make yoo wait for the next release.
Once the bug is confirmed, R&D make fix and provide it through the support team, so please keep working with them.
Thanks!

Vitaliy S.
Product Manager
Posts: 22991
Liked: 1556 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: VM chargeback report bug with multiple datastores

Post by Vitaliy S. » Jan 05, 2018 11:01 am

The easiest way to get a fix is ask for it (via existing support ticket) ;)

ic_mcourtney
Influencer
Posts: 20
Liked: 2 times
Joined: Sep 22, 2016 7:15 am
Full Name: mcourtney
Contact:

Re: VM chargeback report bug with multiple datastores

Post by ic_mcourtney » Jan 05, 2018 11:23 am

I’m still waiting for support to confirm the bug :wink:

Shestakov
Veeam Software
Posts: 6974
Liked: 711 times
Joined: May 21, 2014 11:03 am
Full Name: Nikita Shestakov
Location: Prague
Contact:

Re: VM chargeback report bug with multiple datastores

Post by Shestakov » Jan 05, 2018 2:28 pm

There are public holidays in some countries where Veeam ONE support is present, so it may take a bit longer than usual.
Thanks for understanding.

Post Reply

Who is online

Users browsing this forum: No registered users and 2 guests