/restorePoints "Access Denied"

[jstrain123]

I'm wanting to automate the generation of Veeam reports regarding our backups - I can get just about every piece of information I require except for Start/End times of each server backup. I'm fairly certain this is because when I try to access api/RestorePoints I don't seem to have access? I am using an admin portal account with an Enterprise license - I have been reading around this forum and a few people seem to have had this issue resolved by using a different license. Just want to see if this is the solution or if I am missing something obvious. Thanks in advance.

[chris.arceneaux]

Welcome to the Veeam forums @jstrain123!

This sounds like odd behavior. Can you try to access the API call you referenced above using the Veeam Backup Enterprise Manager Web Client? If you encounter the same error, please share a screenshot as well.

[jstrain123]

Thanks for the quick reply!

I just tried to access this through the web client although the field for restorePoints has not appeared upon authentication (I have 7 options total, which is significantly less than the screenshot I saw through that link you sent - maybe this could be related to access levels?). I was still able to replicate the same error message by going to /backupServers then JobReferenceList. Might be worth noting that almost every field inside /backupServers is blocked by this error message.

https://gyazo.com/7718a0b751c41ce008fb71f8030da636

[chris.arceneaux]

It appears you have a problem with the license applied to your Enterprise Manager server. Please open a Support Case with Veeam Support and let me know your case number so I can follow it.

[veremin]

Check whether:

- You have an Enterprise Plus license installed
- You aren't accessing Cloud Connect entities, while on non-VCSP license
- You're referring the correct version of session manager

Thanks!

[jstrain123]

I checked the portal again and I'm using the Enterprise license - this must be the issue then?

[veremin]

Yep, Enterprise Plus license is required to access APIs without any restrictions. Thanks!