adhoc Folders gone?

[strivoli2]

I Backup my PCs using Veeam Agent Free to a Veeam B&R Repository. When needed I perform a "Standalone full backup" which creates a Folder such as "Backup_Job_CLN-A035B.adhoc.2021-04-23T133328" and this Folder is kept for a longer time because it's important. I keep track of the Folders created and the reason why. I also keep track of when the Folders are deleted since they are no more needed. These Folders are missing and it must have been done by Veeam Agent or Veeam B&R without any advise. Is anybody aware of this?
P.S.: there is no error but it's a technical issue. My Veeam Support Case ID is 03083766

[Mildur]

Hello strivoli2

Those standalone full backups have no retention assigned and therefore are not just deleted. Do you have any logs which tells you that one of our Veeam processes removed those folders?

https://helpcenter.veeam.com/docs/agent ... tml?ver=60

The standalone full backup is not removed by retention. To remove it, you must manually delete the full backup file from disk.

Also please open a case. The last case I see in your account is about another issue with Veeam Backup & Replication.
We don't require a license contract ID. Please provide the ID of an active support case.

Best,
Fabian

[strivoli2]

Hi,

Those standalone full backups have no retention assigned and therefore are not just deleted

I know and this is why I opened this thread.

Do you have any logs which tells you that one of our Veeam processes removed those folders?

No, searched on Veeam Agent and Veeam B&R but didn't find any evidence.

Also please open a case.

I will, later, today.

We don't require a license contract ID. Please provide the ID of an active support case.

Sorry, I misunderstood.

[strivoli2]

The Case is 06197024.

[Mildur]

Thank you for the case number.
Please don't forget to upload the log files. I cannot see them attached to the case.
https://www.veeam.com/kb2404

Best,
Fabian

[strivoli2]

Log Files are usually focused on a Job but Agent Backups don't have any Jobs. I'll consider uploading ALL Jobs. Should be back shortly.

[Mildur]

Veeam Agent has a lot of more logs than just backup job/policy logs.
You can find them here: C:\ProgramData\Veeam\Endpoint

Best,
Fabian

[strivoli2]

I'll upload 2 types of Logs:
1. Those generated by Veeam B&R (all logs, without Date Range), AND
2. The Folder from the PC running Veeam Agent Free.
I'll be back when the upload starts.

[strivoli2]

The upload started but it will take about 2 hours.

[strivoli2]

The upload finished.

[Mildur]

Thank you.
Our support engineers will take over from here. I will monitor the case from my side (product management).

Best,
Fabian