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ValiantMartian
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[Veeam Agent] Failed to collect profile information for userProfileManagedObject

Post by ValiantMartian »

Surprised to not find a single search result for Veeam and the error message like below. Anyone seen this before? I'm backing up physical workstations.

Veeam B&R Console 11.0.1.1261 P20220302
Veeam Agent 5.03.4708


Failed to collect profile information for userProfileManagedObject. Local path: C:\Users\Johnny
Processing finished with warnings at 3/16/2022 9:08:01 PM
RomanK
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Re: [Veeam Agent] Failed to collect profile information for userProfileManagedObject

Post by RomanK »

Hello ValiantMartian,

It could be related to the user profile data in the registry.

Please open a support case and provide case ID in this thread so we could collect all the additional details and investigate it accordingly.

Thanks
ValiantMartian
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Re: [Veeam Agent] Failed to collect profile information for userProfileManagedObject

Post by ValiantMartian » 1 person likes this post

Support case 05340863 opened.
Spex
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Re: [Veeam Agent] Failed to collect profile information for userProfileManagedObject

Post by Spex »

Is there any solution to this? Excluding the folders doesn't help and we see this warning in several agent backup jobs.
RomanK
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Re: [Veeam Agent] Failed to collect profile information for userProfileManagedObject

Post by RomanK »

Hi Spex

The aforementioned support case is still open. I would recommend opening a parallel support case.

Thanks.
AllDownHill
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Re: [Veeam Agent] Failed to collect profile information for userProfileManagedObject

Post by AllDownHill »

I also have this problem.

In my case, I suspect there is information in the registry for {username} that is pointing to folders that no longer exist. My error stated : "Failed to collect profile information for userProfileManagedObject. Local path: C:\Users\{username}". That folder does not exist... as the users actual profile was in C:\Users\{username}.{domain}

I have deleted the profile of {username} (via RightClick on Start -> System -> Advanced System Settings -> User Profiles -> Settings) which deleted folder C:\Users\{username}.{domain} but still have the problem.
ValiantMartian
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Re: [Veeam Agent] Failed to collect profile information for userProfileManagedObject

Post by ValiantMartian »

In my case, I had to delete a reg key

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList had an entry like "JohnDoe.old". Not sure if someone was trying to back something up manually or what, but once I deleted this, Veeam stopped complaining.
Dima P.
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Re: [Veeam Agent] Failed to collect profile information for userProfileManagedObject

Post by Dima P. »

Hello folks,

Thank you for sharing the workaround. We will review the issue and case details with RnD folks!
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