Imported Backup Files are all offline

[xadox]

Case-Nr.04591528

I imported a Windows Agent Backup into Backup & Replication, but all files are show as not online:




Also tried opening the files with the Windows Agent, but that did not work, also:

Code: Select all

[15.01.2021 12:27:31] <01> Error    Invoke failed. Command: 'Stg.OpenRead', parameters: {(EBoolean) Option.Remote=false; (EString) Path=\\smb01\freigabe2\BACKUP_SHOCKWAVE\Job GALVATRON (OLD)\Backup Job GALVATRON2021-01-06T122044.vbk; }.
[15.01.2021 12:27:31] <01> Error    Server stack trace: 
[15.01.2021 12:27:31] <01> Error       bei Veeam.Backup.Service.COibMounter.GetMountResult()
[15.01.2021 12:27:31] <01> Error       bei Veeam.Backup.Service.COibMount.GetMountResult()
[15.01.2021 12:27:31] <01> Error       bei Veeam.Backup.Service.COibMountManager.GetMountResult(COibMountUid mountId)
[15.01.2021 12:27:31] <01> Error       bei Veeam.Backup.Service.CFileRestoreMgmtServiceStub.Veeam.Backup.Interaction.Management.IFileRestoreManagementService.GetOibMountResult(CRestoreSessionUid sessionId, COibMountUid mountId)
[15.01.2021 12:27:31] <01> Error       bei System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Object[]& outArgs)
[15.01.2021 12:27:31] <01> Error       bei System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg)
[15.01.2021 12:27:31] <01> Error    Exception rethrown at [0]: 
[15.01.2021 12:27:31] <01> Error       bei System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
[15.01.2021 12:27:31] <01> Error       bei System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
[15.01.2021 12:27:31] <01> Error       bei Veeam.Backup.Interaction.Management.IFileRestoreManagementService.GetOibMountResult(CRestoreSessionUid sessionId, COibMountUid mountId)
[15.01.2021 12:27:31] <01> Error       bei Veeam.Backup.Interaction.Management.Client.CFileRestoreManagementServiceProxy.<>c__DisplayClass1f.<Veeam.Backup.Interaction.Management.IFileRestoreManagementService.GetOibMountResult>b__1e()
[15.01.2021 12:27:31] <01> Error    File does not exist. File: [\\smb01\freigabe2\BACKUP_SHOCKWAVE\Job GALVATRON (OLD)\Backup Job GALVATRON2021-01-06T122044.vbk].
[15.01.2021 12:27:31] <01> Error    Agent failed to process method {Stg.OpenRead}.
[15.01.2021 12:27:31] <01> Error       bei Veeam.Backup.AgentProvider.CClientAgentProtocol.Invoke(String command, CVCPCommandArgs inArgs, Boolean noLog, Boolean agentNoLog)
[15.01.2021 12:27:31] <01> Error       bei Veeam.Backup.AgentProvider.CBackupClient.Invoke(String command, CVCPCommandArgs inArgs, Boolean noLog)
[15.01.2021 12:27:31] <01> Error    File does not exist. File: [\\smb01\freigabe2\BACKUP_SHOCKWAVE\Job GALVATRON (OLD)\Backup Job GALVATRON2021-01-06T122044.vbk].   in c++: Failed to open storage for read access. Storage: [\\smb01\freigabe2\BACKUP_SHOCKWAVE\Job GALVATRON (OLD)\Backup Job GALVATRON2021-01-06T122044.vbk].
[15.01.2021 12:27:31] <01> Error       in c++: Failed to open storage [HostFS://\\smb01\freigabe2\BACKUP_SHOCKWAVE\Job GALVATRON (OLD)\Backup Job GALVATRON2021-01-06T122044.vbk[]] for read access.
[15.01.2021 12:27:33] <01> Info       HelpProviders count: 0, Remove HelpProvider for: FilesysExplorer
[15.01.2021 12:27:33] <01> Info         Job process lock was disposed.
[15.01.2021 12:27:33] <01> Info     [Backup] Delete 'Backup Job GALVATRON_imported:cd4a0f2b-1f93-4290-a5aa-e956e2559c57'
[15.01.2021 12:27:33] <01> Info     [Backup] No child backups were found
[15.01.2021 12:27:33] <01> Info     [Backup] DeleteInternal 'Backup Job GALVATRON_imported:cd4a0f2b-1f93-4290-a5aa-e956e2559c57'
[15.01.2021 12:27:33] <01> Info     Disposing SVeeamBackupService...
[15.01.2021 12:27:33] <01> Info     Unregistering TCP client channel [bstcp]
[15.01.2021 12:27:33] <01> Info     Channel successfully unregistered
[15.01.2021 12:27:33] <01> Info     Application finished.

[xadox]

Already copied all files to a local hard disk an imported that instead. But that did not work, also.

[xadox]

I got finaly some progress.
I removed the imported backups from B&R and just imported one of the full backup VBK files.
After importing that one I was able to restore the needed files from it.

But it is still strange why the VBM is reporting all the files as offline.

[Egor Yakovlev]

Unfortunately, case does not have VBR logs attached to make it clear.
It might have been something with access to the file share or files themselves(f.e., veeam agent was running a backup and\or doing a merge, locking the chain for VBR server).
Anyhow, <3 machine name!

[xadox]

Which of these log are the VBR logs:

[Egor Yakovlev]

Everything under C:\ProgramData\Veeam\Backup from a Veeam Backup & Replication server where agent backups are being imported to.
\Thanks!

[xadox]

I uploaded the log files to the support case.

[Egor Yakovlev]

I see some "file does not exist" errors in the logs, so let's give support engineer a chance to investigate the root cause.
Have patience and wait for support reply, although in free tier it might take a while.

/Thanks!

[xadox]

Anything new to my problem?

[Egor Yakovlev]

Feel free to hit "Request update" in case management interface of my.veeam.com

[xadox]

After two months I gave up waiting for a response.