Agent-based backups for Windows and Linux, centralized agent management
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JackT
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Operating System Backup Fail

Post by JackT »

Hi,
There's a specific desktop backup that is being skipped because "operating system is not supported". I'm quite new to Veeam so I don't know what version of the backup and replication I'm running and the operating system of the desktop is up to date.

Applying policy started at 05/06/2022 21:00:32
Skipping (computer name): operating system is not supported
Nothing to process
Failed to apply backup job configuration at 05/06/2022 21:00:35

If anyone could help, would be greatly appreciated!

Dima P.
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Re: Operating System Backup Fail

Post by Dima P. »

Hello JackT,

What's the operating system in the question and what backup activity you are running (I assume it's agent backup and managed by agent job type)? Thank you!

veremin
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Re: Operating System Backup Fail

Post by veremin »

Also, check what version of backup server and backup agent you are running. Information about backup server build can be found here: menu -> help -> about. Information about agent build can be found here: inventory -> physical Infrastructure -> machine in question -> details. Thanks!

JackT
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Re: Operating System Backup Fail

Post by JackT »

Hi Guys,
The OS in question is Windows 10 Pro version 10.0.19044.1706, and yes the backup is managed by the agent. The Veeam Agent version is 5.0.0.4301 as well if that helps

Egor Yakovlev
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Re: Operating System Backup Fail

Post by Egor Yakovlev »

Your OS is up to 21H2 update, whereas Veeam Agent 5.0.0.4301 supports a maximum of 20H2.
You need to update to 5.0.1.4584 at least or, ideally, to latest 5.0.3.

Thanks!

JackT
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Re: Operating System Backup Fail

Post by JackT »

Thank you, really appreciate it!

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