Physical Backup failing

[patrickwilson412]

Hello,

I'm currently using Veeam B&R 9.5 which is working just fine for my VM's. I tried today to backup a physical workstation, but it keeps failing. I installed the Agent on the workstation and created the Backup job through the Veeam console. It says that it Rescans the Agent successfully, but then it fails on the actual backup. What am I doing wrong?

[anthonyspiteri79]

Hey there Patrick. The best thing to do in this situation is to get a support request going.

That said, what error are you getting?

When you have the support case #, feel free to update this thread.

[Dima P.]

Hello Patrick,

I installed the Agent on the workstation and created the Backup job through the Veeam console. It says that it Rescans the Agent successfully, but then it fails on the actual backup. What am I doing wrong?

Looks like you need to uninstall the agent from the machine as installation in case of Agent Management from Veeam B&R must be performed via B&R console, so try the following:

1. Client with agent: uninstall the agent (and reboot the host it if possible).
2. Veeam B&R Console > Inventory > Protection Group: rescan the protection group with this machine. You should see that installation is performed in the rescan logs.
3. Veeam B&R Console > Home > Managed by agent job: click apply configuration to send the job config to your newly installed agent.
4. Veeam B&R Console > Inventory > Protection Group: to double check hit rescan on your protection group again. You should see the green rescan session with no actions performed
5. Client with agent: login to the machine and you should see Veeam Agent tray, click Backup Now to immoderately perform backup

Hope that helps. Cheers!

[patrickwilson412]

Dima,

When I go into the Veeam agent on the client PC, after following the steps you gave, it gives me the Configure Backup screen. Should I be When I try to connect to the Repository, I get an error stating "Unable to detect available repositories. Settings are managed by your system administrator." I'm using port 10001. Is there something I'm doing wrong?

[Dima P.]

Patrick,

After agent is being installed via Veeam B&R console it should be managed via B&R (so it's not possible to change the job configuration on the client side). To configure the backup job you need to go to Veeam B&R > Home node and create a backup job there.

[patrickwilson412]

It's still failing when I try to create the job and run it from the Console.

[Dima P.]

Patrick,

I believe this is the right time to cal out support team for help. Please raise a case and do not forget to update this thread with the case ID for future reference. Cheers!

[patrickwilson412]

Thank you. My case number is 03346441.

[kalis]

Hello,

any updates due this issue?

It looks like I've got the same one.
Thank you

[Dima P.]

Hello and Happy New Year kalis!

Can you please clarify what Veeam B&R version you are using? Thanks in advance!

[PedroARibeiro]

Good afternoon.

I've got the same problem here.

I've a free trial B&R 9.5.4.2866 installed in my Workstation (OS Windows 10 1903) and when I tried to make a Agent Backup Job of a other Workstatin (entire computer) I've the message "Error: Managed session ... has failed".

Thanks in advance.

[foggy]

Hi Pedro, do you have a case open for this issue?