Hi!
Since today I get on both of my backup agents the error "Reconnectable protocol device was closed" when trying to do a backob job to my replication server. I did trying to restart anything but nothing helped.
Any ideas what causes this issue? I also tried disabling the firewall. My Windows Server is in same LAN as the workstation agents.
Thanks!
-
- Lurker
- Posts: 2
- Liked: 1 time
- Joined: Dec 29, 2019 4:56 pm
- Full Name: Carsten
- Contact:
-
- Expert
- Posts: 1943
- Liked: 247 times
- Joined: Dec 01, 2016 3:49 pm
- Full Name: Dmitry Grinev
- Location: St.Petersburg
- Contact:
Re: "Reconnectable protocol device was closed"
Hi Carsten and welcome to the community!
There are a bunch of reasons why the error can appear:
Here are the search results for review.
It's worth to contact the support team and let them take a closer look, do not forget to share the case ID in this thread.
Thanks!
There are a bunch of reasons why the error can appear:
Here are the search results for review.
It's worth to contact the support team and let them take a closer look, do not forget to share the case ID in this thread.
Thanks!
-
- Lurker
- Posts: 2
- Liked: 1 time
- Joined: Dec 29, 2019 4:56 pm
- Full Name: Carsten
- Contact:
Re: "Reconnectable protocol device was closed"
I fixed it my own, thanks! I had installed a new Virtual IP interface that seems to cause this problem. Only one ethernet adapter works again now.
-
- Novice
- Posts: 3
- Liked: 1 time
- Joined: Oct 02, 2019 8:48 am
- Full Name: Andreas Lietz
- Contact:
Re: "Reconnectable protocol device was closed"
Tipp: if you get this error, check that your backup job is using the correct backup proxy server.
I just got that same error with some backups and it turned out that we were accidentally using a backup proxy over a slow WAN link instead of the local one. Apparently the slow connection led to this error.
I just got that same error with some backups and it turned out that we were accidentally using a backup proxy over a slow WAN link instead of the local one. Apparently the slow connection led to this error.
-
- Veeam Software
- Posts: 917
- Liked: 128 times
- Joined: Aug 28, 2013 8:23 am
- Full Name: Petr Makarov
- Location: Prague, Czech Republic
- Contact:
Re: "Reconnectable protocol device was closed"
Thanks for your feedback! However, the best way to resolve any error is to contact our support team and to provide us with a support case ID.
The error mentioned above can be triggered due to many different reasons, most of them are related to unstable connection between Source and Target Data Movers.
Thanks!
The error mentioned above can be triggered due to many different reasons, most of them are related to unstable connection between Source and Target Data Movers.
Thanks!
Who is online
Users browsing this forum: No registered users and 1 guest