"Reconnectable protocol device was closed"

[rv112]

Hi!

Since today I get on both of my backup agents the error "Reconnectable protocol device was closed" when trying to do a backob job to my replication server. I did trying to restart anything but nothing helped.
Any ideas what causes this issue? I also tried disabling the firewall. My Windows Server is in same LAN as the workstation agents.

Thanks!

[DGrinev]

Hi Carsten and welcome to the community!

There are a bunch of reasons why the error can appear:
Here are the search results for review.
It's worth to contact the support team and let them take a closer look, do not forget to share the case ID in this thread.

Thanks!

[rv112]

I fixed it my own, thanks! I had installed a new Virtual IP interface that seems to cause this problem. Only one ethernet adapter works again now.

[cableguy]

Tipp: if you get this error, check that your backup job is using the correct backup proxy server.

I just got that same error with some backups and it turned out that we were accidentally using a backup proxy over a slow WAN link instead of the local one. Apparently the slow connection led to this error.

[PetrM]

Thanks for your feedback! However, the best way to resolve any error is to contact our support team and to provide us with a support case ID.
The error mentioned above can be triggered due to many different reasons, most of them are related to unstable connection between Source and Target Data Movers.

Thanks!