The file exists. Change tracking is disabled error in physical Exchange DAG

[doum]

Hi,

we have been backing up our DAG exchange on physical servers for several months without any problems.

Since 2 days I have had this error during the backup:

The file exists. Change tracking is disabled.
The file exists. Change tracking is disabled.
The file exists. Change tracking is disabled.
The file exists. Change tracking is disabled.
Error: The file exists.

I found this error related to VMs and problems during the snapshot, but I didn't find anything about physical servers.

How can I solve this problem?

Thank you for your help.

[wishr]

Hi Benoit,

As usual, please reach out to our technical support team directly and let us know your support case ID. This is the fastest way to get a solution asap.

Thanks

[rlspeeks]

Hi doum,
Did you get a resolution to this? I have the same issue since upgrading to Version 10.

[doum]

Hi,

if I remember I had to reset the CBT driver :
https://helpcenter.veeam.com/docs/agent ... tml?ver=30

after two backup the problem has gone away