Agent-based backup of Windows, Linux, Max, AIX and Solaris machines.
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danielnotexist
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try to add few computers to veeam b&r console

Post by danielnotexist »

i install on the target computers the veeam agent and i want to add all computers to 1 job
and i want to manage the job from veeam b&r server.
when i try to do this he tell me to rescan the computers.
but when i rescan the computers i got error "failed"
https://ibb.co/qBYdwjr
what i need to do to mirage all computers with veeam agent to one job, and not singels jobs?

thanks!
PetrM
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Re: try to add few computers to veeam b&r console

Post by PetrM »

Hi Daniel,

Please provide a support case ID as requested when you create a new topic about a technical issue. We cannot troubleshoot technical issues effectively over the forum posts. All posts about technical issues without case ID will be eventually deleted by the forum moderator.

Thanks!
danielnotexist
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Re: try to add few computers to veeam b&r console

Post by danielnotexist »

ok but how i can recive the case id?
Mildur
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Re: try to add few computers to veeam b&r console

Post by Mildur »

You need to open a support case to a get a case ID:
https://www.veeam.com/kb1771

For the deployment I recommend to follow our quick start guide:
https://helpcenter.veeam.com/docs/backu ... ml?ver=110

Manual installation of the Veeam agents is normally not required. Veeam Backup & Replication can manage the agent deployment for you. But it can be done for security purposes with the protection group type "Computers with pre-installed agents".

Best,
Fabian
Product Management Analyst @ Veeam Software
danielnotexist
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Re: try to add few computers to veeam b&r console

Post by danielnotexist »

i open new case, but i can see the case id, its take time?
Mildur
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Re: try to add few computers to veeam b&r console

Post by Mildur »

You should get a mail with the case number.
If not, register an account with the same mail address in our support portal and check your open cases:

https://my.veeam.com/

Best,
Fabian
Product Management Analyst @ Veeam Software
danielnotexist
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Re: try to add few computers to veeam b&r console

Post by danielnotexist »

thanks i got the case id in the mail

case id : 05802595
Mildur
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Re: try to add few computers to veeam b&r console

Post by Mildur »

Thanks.
Without debug log files, our support team won't be able to help.
Please export them and upload it to the case:

https://www.veeam.com/kb1832
Product Management Analyst @ Veeam Software
danielnotexist
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Re: try to add few computers to veeam b&r console

Post by danielnotexist »

i add the zip with the log the job i want to add all computers that i install the veeam agents
Mildur
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Re: try to add few computers to veeam b&r console

Post by Mildur »

Please not here. To the support case:
https://www.veeam.com/kb4162

Logs can contain sensitive information you don't want to share with the forum. I can remove the link for you.
Second, product management cannot analyze log files. Our support team has the experience and necessary tools todo so.

Thanks,
Fabian
Product Management Analyst @ Veeam Software
danielnotexist
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Re: try to add few computers to veeam b&r console

Post by danielnotexist »

ok i add to the case the logs
if you can remove from here the logs.
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