Agent-based backups for Windows and Linux, centralized agent management
Regnor
Service Provider
Posts: 405
Liked: 84 times
Joined: Jan 31, 2011 11:17 am
Full Name: Max
Contact:

Re: VAW backup policy email notification

Post by Regnor »

@Dima: Thank you for reopening the case.
@Michael: I'll keep you updated as soon as we have some results.

mcz
Expert
Posts: 442
Liked: 71 times
Joined: Jul 19, 2016 8:39 am
Full Name: Michael
Contact:

Re: VAW backup policy email notification

Post by mcz »

Thanks Max!

Dima P.
Product Manager
Posts: 12095
Liked: 1102 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: VAW backup policy email notification

Post by Dima P. »

We've confirmed that email addresses are being merged together correctly, but all other notification options (including notification events) does not merge - basically the settings from the global notifications will always overwrite local job notification settings. I've noted an improvement request for this logic and will discuss it with the team. Thanks for your help folks!

mcz
Expert
Posts: 442
Liked: 71 times
Joined: Jul 19, 2016 8:39 am
Full Name: Michael
Contact:

Re: VAW backup policy email notification

Post by mcz »

Hi Dima,

Update 10a is now released and still no changes regarding this topic. What's the current state? Thanks!

Regnor
Service Provider
Posts: 405
Liked: 84 times
Joined: Jan 31, 2011 11:17 am
Full Name: Max
Contact:

Re: VAW backup policy email notification

Post by Regnor »

Hi Michael,

I'm sorry for not updating this topic.
At least our problem with the notifications of disabled backup policies was solved with v10.

mcz
Expert
Posts: 442
Liked: 71 times
Joined: Jul 19, 2016 8:39 am
Full Name: Michael
Contact:

Re: VAW backup policy email notification

Post by mcz »

Dima, any update on this case! Every day I receive those stupid notifications and I can't disable them. Cmon, this is the case since years!!

Dima P.
Product Manager
Posts: 12095
Liked: 1102 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: VAW backup policy email notification

Post by Dima P. »

Michael,

I've checked with QA folks regarding multiple email notification issues. In the latest v10a we've:

- fixed several issues to make sure that email report is being sent per protection group only once based on the latest state of each agents
- did the same for backup policy (aka managed by agent job type)

Can you please raise a new support case for me and we will double check your logs to understand why the behavior is different in your setup? Thank you in advance!

mcz
Expert
Posts: 442
Liked: 71 times
Joined: Jul 19, 2016 8:39 am
Full Name: Michael
Contact:

Re: VAW backup policy email notification

Post by mcz »

Hi Dima, thanks! Will do that later and post the case number here.

mcz
Expert
Posts: 442
Liked: 71 times
Joined: Jul 19, 2016 8:39 am
Full Name: Michael
Contact:

Re: VAW backup policy email notification

Post by mcz »

Hi dima, case # 04430543

Dima P.
Product Manager
Posts: 12095
Liked: 1102 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: VAW backup policy email notification

Post by Dima P. »

Michael,

Thanks for the case! Reviewing the details with Q&A team.

mcz
Expert
Posts: 442
Liked: 71 times
Joined: Jul 19, 2016 8:39 am
Full Name: Michael
Contact:

Re: VAW backup policy email notification

Post by mcz »

Hi Dima,

support engineer wrote:

"I have researched the issue further and can confirm that unfortunately, it is not possible to turn off notifications for protection groups and policies in Veeam Agent managed by Veeam Backup and Replication when Configuring Global Email Notification Settings are enabled."

So far so good but this doesn't really help to avoid those messages...

Dima P.
Product Manager
Posts: 12095
Liked: 1102 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: VAW backup policy email notification

Post by Dima P. »

Hello Michael,

Thanks for sharing the update! Based on the logs we, indeed, do not see any issues. I've checked with the support and QA folks and they told me that there are no duplicated reports, and your main request was to disable some email reports (with global email notifications being enabled), right? We are discussing how this could be accomplished.

mcz
Expert
Posts: 442
Liked: 71 times
Joined: Jul 19, 2016 8:39 am
Full Name: Michael
Contact:

Re: VAW backup policy email notification

Post by mcz »

Hi Dima,

yes you're right. For me it doesn't make sense to get error-mails every day when some notebooks were not reached during the last rescan because they were offline. That's the point, for me this is not really an error and I wanna know if the backups were successful and if there are machines which were maybe not rescaned at all. But if some devices weren't rescanned a while, I do not really care. ;)

Dima P.
Product Manager
Posts: 12095
Liked: 1102 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: VAW backup policy email notification

Post by Dima P. »

Thanks! Would it help is we allow to uncheck certain events under the protection group email reporting settings and make those settings affect the global email reporting as well (say you uncheck notify on success and that will overwrite the global email reporting settings)?

mcz
Expert
Posts: 442
Liked: 71 times
Joined: Jul 19, 2016 8:39 am
Full Name: Michael
Contact:

Re: VAW backup policy email notification

Post by mcz »

Dima, by saying 'overwrite the global email reporting settings' you mean kind of overrule, right? By 'overwrite' I understand that the change in the protection group would for instance untick the box for the global settings.

If your suggestion was kind of overrule, then I could exclude notifications on errors for that protection group, correct?

Dima P.
Product Manager
Posts: 12095
Liked: 1102 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: VAW backup policy email notification

Post by Dima P. »

Correct, our idea is to make the granular settings (under each job or protection group) a higher priority and overrule the configuration of the global email reporting based on the granular configuration. By the way, you want to disable only errors (or shut it down completely by disabling all possible events)?

mcz
Expert
Posts: 442
Liked: 71 times
Joined: Jul 19, 2016 8:39 am
Full Name: Michael
Contact:

Re: VAW backup policy email notification

Post by mcz »

Well, as I said before, for me it is not really an error when a rescan wasn't successful. As always, we care about the protection (=backup) and not so much about the last successful rescan. So it would be good to specify what we understand under "error". If we untick the box for "errors" regarding notifcations, then we would probably never get any message at all because every daily reports contains "errors" because some machines weren't present during the rescan time.

Did that help to understand what I'd like to avoid? Thanks!

Dima P.
Product Manager
Posts: 12095
Liked: 1102 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: VAW backup policy email notification

Post by Dima P. »

Thanks Michael! With such approach you could uncheck notify on success and notify on warnings and get protection group notification only when something goes wrong.

How the rescan schedule is currently configured? You can actually disable the periodic protection group rescan if the machines are already configured and backup is running correctly.

mcz
Expert
Posts: 442
Liked: 71 times
Joined: Jul 19, 2016 8:39 am
Full Name: Michael
Contact:

Re: VAW backup policy email notification

Post by mcz »

How can you disable the protection group rescan? You have to specify a rescan rhythm...

Vitaliy S.
Product Manager
Posts: 24573
Liked: 1984 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: VAW backup policy email notification

Post by Vitaliy S. »

I believe Dima was referring to disabling the group option which will not affect your backup activity but will disable the rescan procedure.

mcz
Expert
Posts: 442
Liked: 71 times
Joined: Jul 19, 2016 8:39 am
Full Name: Michael
Contact:

Re: VAW backup policy email notification

Post by mcz »

yeah correct, if I disable it, I don't get those errors...

Post Reply

Who is online

Users browsing this forum: No registered users and 3 guests