Agent-based backups for Windows and Linux, centralized agent management
mcz
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VAW backup policy email notification

Post by mcz »

Hi everybody,

we've created several protectiongroups (polling containers from ad) and we are using different backup policies for the configuration. From time to time veeam tries to deploy the policies, but this step will not work on all machines since some of them won't be online the whole day.

So every day I receive a email which tells me that the policy has failed and the subject looks like:
[Failed] Backup Policy: Workstation Policy (13 VMs) 2 failed
I haven't found the option to disable this message or even change the recipient of this notification - can this really be the case? Thanks for the clarification!

Dima P.
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Re: VAW backup policy email notification

Post by Dima P. »

Hello Michael,

Policy reports are generated according to the global notification settings on a daily basis. There is no way to disable these email reports individually.

mcz
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Re: VAW backup policy email notification

Post by mcz »

Dmitry, I would like to pick up this topic again. Every day I receive mails about failed policies because not all of the clients are available during the day (notebooks). It's so annoying and you really expect that you receive a mail with a error message - that shouldn't be the case I would say.

Isn't there a way to improve the situation? I mean you could send a mail which shows you when the policy has been updated the last time instead of generating a error when one client fails... Or you could provide individual settings where we could set it up for our needs. For me it isn't really an error when one client isn't online for say one week.

Thanks!

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Re: VAW backup policy email notification

Post by Dima P. » 1 person likes this post

Michael,

Policy (managed by agent job type) email report is generated daily, based on the last backup session of an agent. We do not send report immediately, but at the specific time. For now the default is set to 8AM, but we are going to make it adjustable via UI. Additional we will add ability to suppress notification according to job stats (success/warning/fail).

mcz
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Re: VAW backup policy email notification

Post by mcz » 1 person likes this post

Thanks Dmitry, seems like you will solve this case in "already known veeam style" :)

Have a nice day!

mcz
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Re: VAW backup policy email notification

Post by mcz »

Hi Dmitry,

I've installed update 4 but I'm still not able to suppress the email report. Has it been implemented now?

Thanks!

mcz
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Re: VAW backup policy email notification

Post by mcz »

Dmitry, have you been able to take a look at this case?

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Re: VAW backup policy email notification

Post by Dima P. »

Michael,

Sorry for the late reply. Have you tried to configure the granular email report options under manager by agent job? Thanks!

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Re: VAW backup policy email notification

Post by mcz »

Dima,

not sure what you're talking about. Can you please post a screenshot?

Tnx!

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Re: VAW backup policy email notification

Post by Regnor »

@mcz: You can configure the notification options in the policy under Storage->Advanced->Notifications.

@All: Is it by design that with a disabled policy the daily reports are still being sent?

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Re: VAW backup policy email notification

Post by Dima P. »

Max,

Nope, whenever managed by agent job (aka agent policy) is disabled it should not generate email reports. If you can confirm such behavior with the latest Veeam B&R 9.5 U4b please raise a support case and share the case id with me. Thanks!

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Re: VAW backup policy email notification

Post by Regnor »

Hi Dima,
our customer received a daily report for the disabled policy with the results of the last job run from weeks ago; U4b is installed.
I've solved this one with a workaround (disabling notification in the job), so the customer doesn't want to open a support request; perhaps you can reproduce this behaviour?

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Re: VAW backup policy email notification

Post by Dima P. »

Max,

Thanks for the note. I'll ask QA team to check the existing behavior. Cheers!

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Re: VAW backup policy email notification

Post by mcz »

@ Regnor: I think we're talking about a different notification.
Guys, I think the notification is being sent due to rescan (Inventory), not due to the policy. That's a different operation...

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Re: VAW backup policy email notification

Post by Regnor »

You're right, I thought you were relating to the policy/job notifications; sorry for that.
In theory you can customize the rescan notifications in the properties of a protection group under "Options->Advanced->Notifications".
Have you tried that?

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Re: VAW backup policy email notification

Post by Dima P. »

Correct. Rescan email report should be generated only based of the activity (i.e. if you have zero rescan sessions during the day we wont create a report). Additionally, email wont be generated if you have periodic rescan disabled by disabling the protection group. Cheers!

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Re: VAW backup policy email notification

Post by mcz »

Yes, I've unchecked the boxes but still get the daily notifictions. That's the annoying thing.

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Re: VAW backup policy email notification

Post by Regnor »

I can confirm the same behaviour for our customer.
We've opened a case: #03964658

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Re: VAW backup policy email notification

Post by mcz »

Dmitry, when will this issue be fixed? It's part of the product since 2 years...

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Re: VAW backup policy email notification

Post by Dima P. »

Yes, I've unchecked the boxes but still get the daily notifictions. That's the annoying thing.
Can you please clarify is that a blank email report or it contains any information regarding agent job runs? Thank you in advance!

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Re: VAW backup policy email notification

Post by mcz »

This is how it looks like: https://snipboard.io/DV3l6U.jpg

Dima P.
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Re: VAW backup policy email notification

Post by Dima P. »

Thanks! So it looks like the report has been created based on the last agent activity. Can you please check if some information remains the same if the previous policy email reports (since reporting engine should not collect the same activity twice).

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Re: VAW backup policy email notification

Post by mcz »

Yes of course it would always refresh the data - but how can I switch this report off?

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Re: VAW backup policy email notification

Post by Regnor »

According to support there's no possibility to disable the reports; this could change in v10.

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Re: VAW backup policy email notification

Post by mcz »

Dmitry, can you please leave a comment regarding v10?

Dima P.
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Re: VAW backup policy email notification

Post by Dima P. »

Notification logic works on the top level: whenever global email reporting is configured in Veeam B&R you start getting email reports for all backup activities in the backup server. It’s not going to be changed in v10.

Can you please check the following workaround:

- When you configure granular email reporting use the same email address as set in global email reporting options
- Uncheck the Success / Warning / Error notification events under policy email reporting options
- As a result you should not get email reports to the set email address for these events

Cheers!

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Re: VAW backup policy email notification

Post by Regnor »

Hi Dima, we've akready tried that but are still receiving the notifications.

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Re: VAW backup policy email notification

Post by Dima P. »

Max,

If you can confirm it with the latest Veeam B&R 9.5 U4b, kindly, please raise a support case and share the case ID with me. I'll pass it directly to the QA team. Thank you in advance!

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Re: VAW backup policy email notification

Post by Regnor » 1 person likes this post

#03964658 ;)

Dima P.
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Re: VAW backup policy email notification

Post by Dima P. »

Thank you! Passed to QA team.

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