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computerfriend
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Veeam Recovery Media Boots to Black Screen

Post by computerfriend »

Trying to test backup/restore of an individual PC. Followed the steps in the v10 documentation to create the ISO: https://helpcenter.veeam.com/docs/backu ... ml?ver=100
I used YUMI to create the boot media from an ISO. (I use YUMI a lot so I dont think it is a configuration issue with YUMI)
But when it boots the ISO it just sits on a blank screen. no cursor or anything. Any thoughts?

Dima P.
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Re: Veeam Recovery Media Boots to Black Screen

Post by Dima P. »

Hello Justin,

To avoid any third-party issues can you please try to boot the mentioned iso to a blank vm to see if it works? Cheers!

computerfriend
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Re: Veeam Recovery Media Boots to Black Screen

Post by computerfriend »

It works fine as a VM. Only seems to be an issue with the recovery media.

The ISO boots fine to a blank VM. Do you have any recommendations for getting the ISO to boot on a computer? I have tried burning to a CD and using multiple programs to create a USB with no success.

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Re: Veeam Recovery Media Boots to Black Screen

Post by Dima P. »

Justin,

Can you please clarify what OS version this recovery media was created from? Thanks!

computerfriend
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Re: Veeam Recovery Media Boots to Black Screen

Post by computerfriend »

I created the recovery media ISO from our Veeam server running Windows server 2016. It is a VM so I am using my laptop (Windows 10 pro) to burn the ISO to CD and USB.

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Re: Veeam Recovery Media Boots to Black Screen

Post by Dima P. »

Justin,

Recovery Media for Windows is created from the full backup of the machine's operating system. Can you please clarify the OS version of the machine in the backup? Thanks!

computerfriend
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Re: Veeam Recovery Media Boots to Black Screen

Post by computerfriend »

windows 10 pro

computerfriend
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Re: Veeam Recovery Media Boots to Black Screen

Post by computerfriend »

any ideas?

Dima P.
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Re: Veeam Recovery Media Boots to Black Screen

Post by Dima P. »

Justin,

If recovery media works correctly from an ISO to a VM, then looks like the issue is related to the third-party tool. If possible please raise a support case via Veeam Agent UI and share the case ID with us. Cheers!

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Re: Veeam Recovery Media Boots to Black Screen

Post by computerfriend »

Case #04231582

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Re: Veeam Recovery Media Boots to Black Screen

Post by computerfriend »

Is there a supported tool for putting the recovery ISO onto a USB drive?

Egor Yakovlev
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Re: Veeam Recovery Media Boots to Black Screen

Post by Egor Yakovlev »

Veeam Recovery Media creation wizard can create a bootable USB stick straight away without .iso creation as a mid-step.
For .iso to USB, I use free and open-source Rufus which never failed me so far.
/Cheers!

computerfriend
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Re: Veeam Recovery Media Boots to Black Screen

Post by computerfriend »

Here is how i finally got it to work: I downloaded and installed the Veeam Backup and Replication software to my laptop. (Our Veeam server is a VM so I could not attach a USB stick directly to it.) Once installed, I connected it to our Veeam server and created the recovery media directly to the USB stick from the application on my laptop. It booted and performed a successful restore.

What didn't work: Creating the ISO and using Rufus, YUMI, Windows USB creator, burning to a CD.

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