Veeam v10 Job "Nothing to process"

[Eric Loh]

Hi all,

Good Day.

I'm having problem on Veeam v10 backup job (individual)stand-alone computer and receive a warning "nothing to process"
I tried to rescan the backup repository or recreate the backup job and also created a file inside the backup repository,I could edit/delete the file. I'm not sure what the problem is.

Does anyone know about this issue?

[Egor Yakovlev]

Hi Eric!
1. Try going Inventory -> Manually Added. Right click, select Properties and see if your standalone machine is listed on Computers step. If it does, cancel out and right-click Manually Added protection group again, now select Rescan. If rescan succeeds, your machine will appear on the right side of the screen with agent status "Installed".
2. Now that we are sure that agent is ok, come back to Home tab, and go to Properties of your backup Job. Go to Backup Mode first: with "Entire Computer" there is always something to backup, so I guess it is not the case. With "Volume Level" backup - make sure to checkmark\add correct volume labels on the next step - as if you add "z:" and z: is not present on your protected machine, you will get "Nothing to process". Same idea with File-level backup - if you add "C:\Users\John.Doe\Documents" path, but it does not exist on said machine, you will get "Nothing to process".
/Cheers!

[Max Ng]

Hi Egor,

Good day.

I have exactly the same issue with Mr. Eric.

When we tried to rescan, we found that it shows:
"Details: Failed to acquire agent managed by xxxxxx VBR server."

Can you please let me know how to resolve the above?

[Egor Yakovlev]

By chance this agent was managed by another Veeam Backup and Replication server? Like if you had 9.5 installation and installed a new v10 VBR server in parallel(not via in-place upgrade)?
/Thanks!

[Eric Loh]

Hi Eric!
1. Try going Inventory -> Manually Added. Right click, select Properties and see if your standalone machine is listed on Computers step. If it does, cancel out and right-click Manually Added protection group again, now select Rescan. If rescan succeeds, your machine will appear on the right side of the screen with agent status "Installed".
2. Now that we are sure that agent is ok, come back to Home tab, and go to Properties of your backup Job. Go to Backup Mode first: with "Entire Computer" there is always something to backup, so I guess it is not the case. With "Volume Level" backup - make sure to checkmark\add correct volume labels on the next step - as if you add "z:" and z: is not present on your protected machine, you will get "Nothing to process". Same idea with File-level backup - if you add "C:\Users\John.Doe\Documents" path, but it does not exist on said machine, you will get "Nothing to process".
/Cheers!

Hi, the veeam backup repository to the NAS device. I have tried to rescan, but still get the same error"Nothing to process". I can be sure to use the correct path because I try to set the exact same settings and configuration on another server without this problem.

[Egor Yakovlev]

Hi Eric,

If Agent rescan goes well, I would suggest opening a support ticket, as it seems like a bug to me.

/Thanks!