0 Directories and 0 files backed up successfully

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0 Directories and 0 files backed up successfully

Veeam Logoby mephisto » Thu Sep 19, 2013 8:14 am

Sorry guys but I've got a case open already for this and I believe no enough attention is being given to this on my support case

I had a problem before running backup jobs to tape, I selected the repository and it came out a minute alter like this "0 Directories and 0 files backed up successfully"

I was asked to install the windows drivers in place of backup exec which was removed earlier. It ran a few times fine and then stopped again with the same reason. No feedback why it doesn't backup the files or anything, very frustrating to say the least.

I tried backup files to tape, backup jobs to tape, nothing works.

Has anyone else experienced the same problem?

Thanks!
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Re: 0 Directories and 0 files backed up successfully

Veeam Logoby Vitaliy S. » Thu Sep 19, 2013 8:20 am

Mephisto, what is your support case number so I could follow up the latest status of your ticket?
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Re: 0 Directories and 0 files backed up successfully

Veeam Logoby mephisto » Thu Sep 19, 2013 8:26 am

Vitaliy S. wrote:Mephisto, what is your support case number so I could follow up the latest status of your ticket?

00438226
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Re: 0 Directories and 0 files backed up successfully

Veeam Logoby v.Eremin » Thu Sep 19, 2013 9:51 am

Also, sometimes you might get this issue when the library/drive has become offline prior to the job execution. So, it might be worth checking this, as well. Thanks.
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Re: 0 Directories and 0 files backed up successfully

Veeam Logoby mephisto » Thu Sep 19, 2013 10:33 am

It is definitely up and the tape online.

I'll update the ticket now and then we post our findings here to help other people out that might have the same issue.

Thanks
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Re: 0 Directories and 0 files backed up successfully

Veeam Logoby Patrick_S » Fri Sep 20, 2013 10:52 pm

Same with me. HP G2 Autoloader 3000 (LTO5).
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Re: 0 Directories and 0 files backed up successfully

Veeam Logoby v.Eremin » Mon Sep 23, 2013 8:43 am

Hi, Patrick. I’m wondering what type of drivers you’re using. Are they by any chance software vendor-specific (like, Symantec, for instance) and not ordinary Windows ones? Thanks.
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Re: 0 Directories and 0 files backed up successfully

Veeam Logoby mattdwyerva » Mon Sep 23, 2013 11:45 am

I am having a similar issue, but only for 1 of my 2 tape backups. Main tape backup of the server works fine (copying most recent vbk to tape). However, I use Windows Server Backup to put a disaster recovery backup of the backup server on a shared network nas. That WAS working, but suddenly it does the same thing as described above. Says SUCCESS but lists no files ("N/A").

Not sure if this information helps or not. I have tried a few tricks, but no luck so far.
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Re: 0 Directories and 0 files backed up successfully

Veeam Logoby v.Eremin » Mon Sep 23, 2013 11:50 am

Hi, Matt. So, you’re saying that you’ve encountered the same issue with Windows Server Backup, not with VB&R, that suddenly stopped copying files, though, throwing the "successful" message? Thanks.
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Re: 0 Directories and 0 files backed up successfully

Veeam Logoby mattdwyerva » Mon Sep 23, 2013 4:46 pm

I am saying that I have two VBR7 File to Tape jobs. One is executed after a VBR7 backup job and copies the most recent vbk to tape. This one takes 2 hours to execute and copied one 510 GB file from the backup server raid array disk "F" to my LTO5 tape drive.

9/21/2013 6:04:36 AM :: Job started at 9/21/2013 6:04:31 AM
9/21/2013 6:04:36 AM :: Building file tree
9/21/2013 6:04:46 AM :: Preparing next server for processing
9/21/2013 6:04:46 AM :: Processing This server
9/21/2013 8:07:48 AM :: All hosts have been queued for processing
9/21/2013 8:07:48 AM :: 1 directories and 1 files backed up successfully
9/21/2013 8:07:49 AM :: Load: Source 95% > Proxy 17% > Network 66% > Target 39%
9/21/2013 8:07:49 AM :: Primary bottleneck: Source
9/21/2013 8:07:49 AM :: Job finished at 9/21/2013 8:07:49 AM

I have another job that copies the RESULTS of the Windows Server Backup to tape. This one worked on 13 Sept 2013 (39 GB total), copying from an external ethernet connected Seagate BA disk array (NAS).

9/13/2013 9:37:23 AM :: Job started at 9/13/2013 9:37:21 AM
9/13/2013 9:37:24 AM :: Building file tree
9/13/2013 9:37:33 AM :: Preparing next server for processing
9/13/2013 9:37:33 AM :: Processing This server
9/13/2013 9:53:50 AM :: All hosts have been queued for processing
9/13/2013 9:53:50 AM :: 6 directories and 22 files backed up successfully
9/13/2013 9:53:50 AM :: Load: Source 98% > Proxy 11% > Network 10% > Target 7%
9/13/2013 9:53:50 AM :: Primary bottleneck: Source
9/13/2013 9:53:50 AM :: Job finished at 9/13/2013 9:53:50 AM

This second VBR7 Tape Copy job "succeeds" now in 5 minutes without copying ANYTHING to tape (Processed: N/A Read: N/A Transferred: N/A ). N/A? Checking the source, there is still 38 GB there.

9/23/2013 2:41:23 AM :: Job started at 9/23/2013 2:41:21 AM
9/23/2013 2:41:23 AM :: Building file tree
9/23/2013 2:41:28 AM :: Preparing next server for processing
9/23/2013 2:41:28 AM :: Processing This server
9/23/2013 2:46:18 AM :: All hosts have been queued for processing
9/23/2013 2:46:18 AM :: 0 directories and 0 files backed up successfully
9/23/2013 2:46:18 AM :: Job finished at 9/23/2013 2:46:18 AM

So, I am noting what appears the same issue, but only when I copy from NAS to tape, not from the array to tape. Either my result is random (I guess I will try rebooting a few things?) or that is a clue.
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Re: 0 Directories and 0 files backed up successfully

Veeam Logoby Patrick_S » Mon Sep 23, 2013 8:58 pm

Hello, v.Eremin. I am using HP drivers. I have also tried windows drivers with no change in the Success 0 of 0 files backed up though.
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Re: 0 Directories and 0 files backed up successfully

Veeam Logoby v.Eremin » Tue Sep 24, 2013 6:22 am

Providing that you’re using Windows drivers and the library/drive hasn’t become offline prior to the job execution, it’s a high time to open a ticket with our support team, letting them investigate this behavior directly. Thanks.
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Re: 0 Directories and 0 files backed up successfully

Veeam Logoby mattdwyerva » Wed Sep 25, 2013 10:23 am

fyi, mine is working now, which is nice, although I can't explain it.
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Re: 0 Directories and 0 files backed up successfully

Veeam Logoby v.Eremin » Wed Sep 25, 2013 10:35 am

Matt, have you had a chance to open a ticket on this, since our support team might be interested in what has been the cause of this issue and what, actually, has fixed it up? Thanks.
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Re: 0 Directories and 0 files backed up successfully

Veeam Logoby fmt1962 » Fri Sep 27, 2013 11:40 am 1 person likes this post

I raised an issue with the exact description (case #00451774) and support found that this occurs if the last backup tape media that was used for this job has been removed from the library, whilst one would expect that a "Free" tape would be used if the original media is removed, it does not happen.

I had to add "Create new media set for every backup session". immediately it will load from the "free" tapes and work.

There is no error message generated by B&R when it does not find the original media in this case, the result is a 'successful job' with 0 directories and 0 files backed up successfully.

I expect this would be a problem if I take a tape out to archive offsite, it will not then load a new tape! This could be a problem, as I also do not want to load a new tape / media set for each job.....

Support did indicate this behiour is flagged for a "fix".

Maybe this the is problem you are seeing, it certainly generates the error indicated.
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