Cannot find TAPE

[Yoann Castillo]

Hi,

i've a veeam v7 (last patch) and i've installed a IBM TS3100 library.
After have installed IBM drivers ("non_exclusive" mode), in the Windows device manager, there are two drives IBM and the Media changer. No problem.

With Veeam, the two drives appear in GUI, but no TAPE...
There are many tape in drives (not empty).

With the soft "diagnostic tool IBM", i tested two drives (interface Windows<->TS3100) and no problem...

Any idea ?

Thks !

[veremin]

Can you try to inventory library and see whether it makes any difference? Thanks.

[Yoann Castillo]

Can you try to inventory library and see whether it makes any difference? Thanks.

i've already try to inventory the library, many times.
Always the same thing, no data and/or Tape ... But there is no error at the end of inventory.

Thks.

[veremin]

Are there any 3-party tape software installed or remnants of those? Are there any tape partitions configured? Thanks.

[Yoann Castillo]

Are there any 3-party tape software installed or remnants of those?

No, just veeam.

Are there any tape partitions configured? Thanks.

"Tape partitions" ? What is this ?
There are One IBM TS3100 with two drives.

Thks;

[veremin]

Tape partitioning is library functionality allowing you to split a library into different "partitions", which might be then presented as separate devices to backup software. But it doesn't matter, since you don't have any of those configured in your environment.

Anyway, we haven't seen similar problems before, so, please open a ticket with our support team and let them investigate it directly. Once a case is opened, kindly, provide its number here.

Thanks.

[Yoann Castillo]

It's ok !
THe problem was about the driver library... TS3100 need Windows driver WHQL certified.... And no the standard drivers.

Anyway, it works.

Thks.

[veremin]

The most frequent cause of tape issues that we've seen so far is the usage of improper tape drivers, indeed. But I'm glad to hear that you've nailed it. Thanks.