ContinueBackupSrvFileToTape failed

Everything about backing up to tape

ContinueBackupSrvFileToTape failed

Veeam Logoby fsseremba » Mon Jan 04, 2016 3:49 pm

Please advise what is the cause of this error as it keeps on reoccurring;

Code: Select all
1/4/2016 5:27:41 AM :: ContinueBackupSrvFileToTape failed
The specified network name is no longer available.
Failed to read data from the file [\\158.XXX.X.XX\SG-PRD-CIFS-004\SG-PRD-CIFS-LUN-008\SG-PRD-CIFS-LUN-0082016-01-01T025649.vbk].
Read operation has failed. File: [\\158.XXX.X.XX\SG-PRD-CIFS-004\SG-PRD-CIFS-LUN-008\SG-PRD-CIFS-LUN-0082016-01-01T025649.vbk]. Size of data: [1048576].
Unable to read file block. File: [\\158.XXX.X.XX\SG-PRD-CIFS-004\SG-PRD-CIFS-LUN-008\SG-PRD-CIFS-LUN-0082016-01-01T025649.vbk]. Offset: [
fsseremba
Influencer
 
Posts: 24
Liked: 4 times
Joined: Tue Oct 20, 2015 5:46 pm
Full Name: Francis Sseremba

Re: ContinueBackupSrvFileToTape failed

Veeam Logoby Dima P. » Mon Jan 04, 2016 4:37 pm

Hello Francis,

Kindly, open a support case and post a case ID to this thread - otherwise this post is going to be deleted. Thanks.
Dima P.
Veeam Software
 
Posts: 6249
Liked: 440 times
Joined: Mon Feb 04, 2013 2:07 pm
Location: SPb
Full Name: Dmitry Popov

Re: ContinueBackupSrvFileToTape failed

Veeam Logoby fsseremba » Mon Jan 04, 2016 7:42 pm 1 person likes this post

Hello Dima,

Here is the case ID

Case # 01256527
fsseremba
Influencer
 
Posts: 24
Liked: 4 times
Joined: Tue Oct 20, 2015 5:46 pm
Full Name: Francis Sseremba

Re: ContinueBackupSrvFileToTape failed

Veeam Logoby Dima P. » Tue Jan 05, 2016 4:30 pm 1 person likes this post

Thanks Francis. Let’s await for the investigation results.
Dima P.
Veeam Software
 
Posts: 6249
Liked: 440 times
Joined: Mon Feb 04, 2013 2:07 pm
Location: SPb
Full Name: Dmitry Popov

Re: ContinueBackupSrvFileToTape failed

Veeam Logoby v.Eremin » Fri Jan 08, 2016 1:57 pm

Are you positive that there were no network issues, such as drops or similar, at that time? Based on the provided logs' portion, network problems seem to have been the root cause. Thanks.
v.Eremin
Veeam Software
 
Posts: 13266
Liked: 968 times
Joined: Fri Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin

Re: ContinueBackupSrvFileToTape failed

Veeam Logoby fsseremba » Wed Jan 27, 2016 4:56 pm

Problem resolved after upgrading to Veeam v9.
fsseremba
Influencer
 
Posts: 24
Liked: 4 times
Joined: Tue Oct 20, 2015 5:46 pm
Full Name: Francis Sseremba


Return to Tape



Who is online

Users browsing this forum: No registered users and 7 guests