Duplicate "Insert a tape to continue" warning

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Duplicate "Insert a tape to continue" warning

Veeam Logoby TommyB » Mon Jan 12, 2015 11:16 am

Hi,

after V8 / patch 1 I finally get the email notification whenever I need to insert a new tape... that's a great improvement and enables me to offload tape handling to a colleague if necessary :D

But I always get two email with a few seconds delay between each.

No big deal, but is there any way to switch that off?

thanks
Thomas
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Re: Duplicate "Insert a tape to continue" warning

Veeam Logoby Shestakov » Mon Jan 12, 2015 1:01 pm

Hi Thomas,
It may be caused by notification rules duplication, for instance if you set different global and job-specific recipients where global destination is a member of a group of job-specific destination.
Could you specify your notification options? Do you use only global email notifications or you defined per-job notifications as well?
And there is also a probability of a bug.
Thanks.
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Re: Duplicate "Insert a tape to continue" warning

Veeam Logoby TommyB » Tue Jan 13, 2015 8:34 am

Hi Nikita,

I have the same global and job specific recipient settings - both go to my email address.

I now changed the job setting to "use global settings" and will see what happens next :-)

Thomas
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Re: Duplicate "Insert a tape to continue" warning

Veeam Logoby Shestakov » Tue Jan 13, 2015 9:30 am

Thanks, Thomas.
By design if you have exactly same destination values in global and job-specific setting, you should get only one notification. Will see what is going to happen in a case of global settings only.
Please keep us updated.
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Re: Duplicate "Insert a tape to continue" warning

Veeam Logoby TommyB » Thu Jan 15, 2015 8:38 am

Shestakov wrote:Thanks, Thomas.
By design if you have exactly same destination values in global and job-specific setting, you should get only one notification. Will see what is going to happen in a case of global settings only.
Please keep us updated.

Hi,

this did not change anything, still getting two notifications.

I will now uncheck "send the email notification to the following recipients" and see what happens next :-)

regards
Thomas
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Re: Duplicate "Insert a tape to continue" warning

Veeam Logoby Shestakov » Thu Jan 15, 2015 10:00 am

Hi Thomas and thanks for updating.
It looks like an unexpected behavior, so I asked our QA team to double-check the issue to make sure if it`s a bug.
I`ll let you know the result once the testing is done.
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Re: Duplicate "Insert a tape to continue" warning

Veeam Logoby Shestakov » Fri Jan 16, 2015 10:49 am

Hello Thomas,
Have you got any updates?
QA team made additional testing and the behavior you described above was not confirmed.
So, could you, please contact Veeam support team to review your logs? Thank you!
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Re: Duplicate "Insert a tape to continue" warning

Veeam Logoby Shestakov » Thu Jan 22, 2015 10:52 am 1 person likes this post

After an extensive problem investigation the bug was finally confirmed. Thanks for the heads up!
The bug is to be fixed in upcoming releases.
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Re: Duplicate "Insert a tape to continue" warning

Veeam Logoby TommyB » Fri Jan 23, 2015 2:19 pm

Shestakov wrote:After an extensive problem investigation the bug was finally confirmed. Thanks for the heads up!
The bug is to be fixed in upcoming releases.


Great - thanks for the notification... keep up the good work! :D
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