Error enabling encryption at media pool

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Error enabling encryption at media pool

Veeam Logoby cs@ferropharma.de » Thu Jun 29, 2017 4:45 am

Hi,
I am using Veeam 9.5 with an IBM Ultrium HH4 Tape drive. Everything is when without encryption. But if I enable the encryption at the media pool I get the following error message and nothing is written to the tape

"Full backup: BackupSrvFileToTape failed Tape fatal error. Das Medium ist schreibgeschützt Tape write error Exception from server: Shared memory connection was closed. Tape fatal error."

The media is at the correct pool and free - no protection...

Where could be the problem and how can I enable the encryption?

Thanks
Christian
cs@ferropharma.de
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Re: Error enabling encryption at media pool

Veeam Logoby v.Eremin » Thu Jun 29, 2017 12:53 pm

Are those ordinary tapes or, say, WORM ones? Anyway, may I ask you to reach our support team for further investigation? Don't forget to post a ticket number, once a case is open, so that we can follow it. Thanks.
v.Eremin
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Re: Error enabling encryption at media pool

Veeam Logoby cs@ferropharma.de » Thu Jun 29, 2017 5:19 pm

No WORM and the case is created: #02205881

Thanks
Christian
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Re: Error enabling encryption at media pool

Veeam Logoby v.Eremin » Fri Jun 30, 2017 8:05 am

And write protection switched is not locked? In this case, working with support team is the recommended approach indeed.

Image
v.Eremin
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Re: Error enabling encryption at media pool

Veeam Logoby cs@ferropharma.de » Fri Jun 30, 2017 6:37 pm

No the tape was not locked and the problem was that I used an existing tape which I not deleted before I change the pool configuration.
After that the job works fine...

Thanks
Christian
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Re: Error enabling encryption at media pool

Veeam Logoby v.Eremin » Mon Jul 03, 2017 12:24 pm

So, the tape was written as a part of old mediaset (which had tape protection option enabled). Anyway, thanks for coming back and updating the topic; appreciated.
v.Eremin
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