Error with tapes

[hafedh]

Hello everyone,
I have recetly installed a tape autoloader HP 1/8 G2 using SAS Controller.
I have installed the driver and i can see the Autoloader in my Veeam console:
but when i try to do an inventory of any tapes, ihave the error message:
Failed to inventory Tape : Library HP 1/8 G2 Autoloader does not contain any enbaled tapes drives.

And i have an othe rproblem with my LTO ultruim 5 3000 , it's shoes offline after i have installed the driver for HP 1/8 G2.

Thanks for your help.
Regards
Guiga

[Dima P.]

Hello Guiga,

Please check if you have all the required drivers installed in the OS. The changer drivers and the tape drive drivers should be listed in windows device manager.

[hafedh]

Hello Dima,

Yes it's listed,
This is the link that i have used to download the driver for HP 1/8 G2 Autoloader
http://h20564.www2.hpe.com/hpsc/swd/pub ... =4168#tab2

Thanks
Guiga

[hafedh]

Hello Dima,
I have 2 entries under Tape Drive in device Manager with yellow triangle, i think one for LTO 5 3000 and one for HP 1/8 G2
can you help me to found the right driver for each one ?
I have installed the driver that i think th right but after this, the LTO 5 5000 goes offline and i don't have any changes in HP 1/8 G2

Best regards,
Guiga

[Dima P.]

Thanks. Do you see the tape drives listed in device manager and in Veeam B&R Console? Additionally, check the library UI it might have partitioning feature enabled (so you drives might be locked to a specific library partition).

[hafedh]

Hello,
Yes i can see the HP 1/8 G2 in B&R and i can see all the tapes, but i can't run any job or inventory.
it seems like i have one missed driver but i don't found it

[Dima P.]

hafedh,

Kindly, contact our support team: they can check the tape discovery logs and tell the exact reason why you get this error.

[hafedh]

Hello,
OK i'm contacting them now and i will come back to you
thanks
Guiga