Export Error

[deduplicat3d]

I used to be able to Export tapes from Veeam but now I'm getting the below error. I think it started after I modified the partition to include more slots. Veeam automatically detected all of the new slots and importing / loading works. I remember in Symantec BUE I had to remove the partition and re-add it after adding slots. Do I have to do a similar process with Veeam?

Code: Select all

3/14/2014 1:29:17 PM          Job started at 3/14/2014 1:29:17 PM
3/14/2014 1:31:35 PM Error    Exporting tape 000108 from Slot 22 to I/E port 0 Error: WinApi function 'Failed to move medium. Returned win error: '1'. Parameters: MoveMediumImpl(uint sourceElementAddress='21', ELEMENT_TYPE sourceElementType ='ChangerSlot', uint destinationElementAddress ='0', ELEMENT_TYPE destinationElementType ='ChangerIEPort')' failed, code '1', message 'Incorrect function'
3/14/2014 1:31:35 PM Warning    Failed to export tape 000108 Details: WinApi function 'Failed to move medium. Returned win error: '1'. Parameters: MoveMediumImpl(uint sourceElementAddress='21', ELEMENT_TYPE sourceElementType ='ChangerSlot', uint destinationElementAddress ='0', ELEMENT_TYPE destinationElementType ='ChangerIEPort')' failed, code '1', message 'Incorrect function'
3/14/2014 1:31:35 PM Error    Job finished with error at 3/14/2014 1:31:35 PM

[veremin]

Hi, Corey, did you have a chance to open a ticket with our support team as it’s requested while creating a “New Topic”? Thanks.

[deduplicat3d]

Please delete post.

[veremin]

Were you able to solve the issue? Typically, we leave the post as is for the convenience of future readers that might come across similar problem. Thanks.

[deduplicat3d]

I know, but I didn't want to have to put up a case number

The solution was to reboot the Tape Library (Quantum Scalar i500)

[veremin]

Sometimes even the simplest things might slip out of your attention.

Anyway, glad to hear that you are up and running now.