Failed to detect backup files to copy to tape

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Re: Failed to detect backup files to copy to tape

Veeam Logoby trustblomme » Mon Jul 13, 2015 12:55 pm

Hi Nikita,

I did try this implementation but without any succes. I received an patch from veeam support buth without any update.
I post the provided solution.

Steven
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Re: Failed to detect backup files to copy to tape

Veeam Logoby Dima P. » Mon Jul 13, 2015 2:03 pm

Steven,
So modification of the time zone did not help - that’s odd. Can you please clarify you confirm the described error with the tape jobs created before the update or newly created tape jobs are affected as well? Thanks
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Re: Failed to detect backup files to copy to tape

Veeam Logoby trustblomme » Mon Jul 13, 2015 2:30 pm

Hi Dimitry,

I still have try to test the setup where I change the time zone and apply the patch. I have only experienced the error on my existing jobs and after installing the latest patch.

Thanks,

Steven
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Re: Failed to detect backup files to copy to tape

Veeam Logoby Dima P. » Mon Jul 13, 2015 3:17 pm

Thanks for clarification Steven! Let us know how it goes.
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Re: Failed to detect backup files to copy to tape

Veeam Logoby trustblomme » Tue Jul 14, 2015 11:22 am

Hi Dimitry,

Time zone + patch is als not working for me. Patch provided to me genarates error when saving tape jobs. I have recontacted support to look into this.

Steven
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Re: Failed to detect backup files to copy to tape

Veeam Logoby trustblomme » Tue Jul 14, 2015 3:55 pm

Hi,

The patch provided to me was for a previous version of Veeam. Support recommends to recreate my tape jobs but that is no solution for me, I want to know the reason of this erro :(

Situation:

- Tape jobs are working fine
- Apply latest patch
- Tape jobs are not working anymore for certain backup jobs.

Already tested:

- Change of regional settings (would be a bug that veeams has to fix as quick as possible)
- Patch installation for wrong Veeam version -> no solution there :)

I will keep everybody posted.

Steven
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Re: Failed to detect backup files to copy to tape

Veeam Logoby v.Eremin » Tue Jul 14, 2015 4:34 pm

Hi, Steven,

If you're not satisfied with the solution provided, you can always ask to escalate your case to the support management. All you need to do is to click "Talk to a Manager" button on the customer support portal.

Thanks.
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Re: Failed to detect backup files to copy to tape

Veeam Logoby namiko78 » Wed Aug 12, 2015 2:36 pm

Any update on this? I'm getting the same problem, and the fix hasn't worked. Does it require a reboot? Do you have to do this on the repository servers also? Does the fact that i'm using a backup copy repo affect this? I've not had this problem on the main backup storage.
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Re: Failed to detect backup files to copy to tape

Veeam Logoby Dima P. » Fri Aug 14, 2015 4:55 pm

Hey namiko78,

Can you please open a support case? The issue is still under investigation, so any fresh troubleshooting info can help us in getting this resolved. Thanks in advance.
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Re: Failed to detect backup files to copy to tape

Veeam Logoby Andreas Neufert » Wed Oct 07, 2015 11:28 am

In my situation I used an external Tape Server and Repository that are not on the Veeam Server.
I used a separate user for this server (to add the server to managed server objects). Adding this "User and Roles" as Backup Admin solved the problem.
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Re: Failed to detect backup files to copy to tape

Veeam Logoby trustblomme » Sun Oct 11, 2015 6:48 am

Hi,

any update on this problem.

I'm still getting the error every few weeks. If you remove the source backup job, start a full backup of that job and re-add the job to the tape job (last chain only) the error will be gone.

The create tape synthetic full tape is causing this error it seems.

Steven
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Re: Failed to detect backup files to copy to tape

Veeam Logoby Dima P. » Sun Oct 11, 2015 2:36 pm

Steven,

Can’t find any details in the thread on your tape backup schedule and synthesized full backup schedule – can you elaborate, please? Also do you backup incrementals to tape?
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