Failed to detect backup files to copy to tape

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Failed to detect backup files to copy to tape

Veeam Logoby Guido » Wed Dec 03, 2014 8:15 am

I created a new tape backup job to have the option to select only the latest chain.
Now the job fails with the message: Failed to detect backup files to copy to tape.
We use Incremental backups daily, active full monthly.
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Re: Failed to detect backup files to copy to tape

Veeam Logoby v.Eremin » Wed Dec 03, 2014 8:48 am

Kindly, open a ticket with our support team, as it's pretty hard to understand the root cause of that behaviour without seeing log and actual infrastructure. Thanks.
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Re: Failed to detect backup files to copy to tape

Veeam Logoby Samirang » Fri Jan 30, 2015 8:39 am

Hi,

Same problem

When, i choose all full backup chain to tape it's working
When i choose last backup chain to tape:
" failed to detect backup files to copy to tape from Backup Job"
When i look logs for this job, i have "invalid date format"

Case # 00739268
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Re: Failed to detect backup files to copy to tape

Veeam Logoby VSS » Tue Feb 03, 2015 1:35 pm 4 people like this post

Hi,

solution from Veeam Support: Case # 00741132

1. check which user starts the service "Veeam Backup Service"
2. login to the backup Server with this user (step 1)
3. change time Format to "English (United States)" and "short date: MM/DD/YYYY"
4. if the Service "Veeam Backup Service" starts with "Local System", please Change this settings as explained in the guide

http://windows.microsoft.com/en-us/windows/apply-regional-language-settings-reserved-accounts
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Re: Failed to detect backup files to copy to tape

Veeam Logoby Dima P. » Tue Feb 03, 2015 10:06 pm

Steffen,
Awesome, thank you for sharing!
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Re: Failed to detect backup files to copy to tape

Veeam Logoby it.loepa » Thu Feb 19, 2015 9:35 am

Will there be a correction in patch for this?
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Re: Failed to detect backup files to copy to tape

Veeam Logoby Dima P. » Sat Feb 21, 2015 12:16 am

Hi it.loepa,
Will check it with QA and update this thread. Meanwhile, could you, please, describe why changing the time format is not possible for you? Thanks in advance.
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Re: Failed to detect backup files to copy to tape

Veeam Logoby it.loepa » Mon Feb 23, 2015 7:59 am

Hello d.popov,


It's not that it's not possbile, but changing regional settings for a user is somewhat less then perfect.
In the Job Actions Logs all formats are then also English (US), if you have to do some scripts with that user.. same problem.
The solution is good for temporary.. but not a solution forever.

Regards
Chris
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Re: Failed to detect backup files to copy to tape

Veeam Logoby Dima P. » Mon Feb 23, 2015 11:12 pm

Understood. Thanks Chris, I'll update this thread if I hear any update from QA.
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Re: Failed to detect backup files to copy to tape

Veeam Logoby RH2203 » Tue Feb 24, 2015 8:49 am

This problem was exactly like my issue. Resolved by changing the date to English (US) .
Whilst changing that isn't a problem like it.loepa It's a work around, would like to get a fix for that so that it can be used in English UK without a problem.

Regards
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Re: Failed to detect backup files to copy to tape

Veeam Logoby DavidS » Thu Apr 09, 2015 12:15 pm

Thank you Steffen, that was also the solution for me, this problem bugged me a couple of hours...

But that can't be the final solution, merely a workaround. I hope veeam will fix this issue
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Re: Failed to detect backup files to copy to tape

Veeam Logoby SyNtAxx » Thu Apr 09, 2015 9:11 pm

This doesn't resolve the issue for me. This is beyond ridiculous. I'm running out of room to write down all my Veeam Support Case numbers.
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Re: Failed to detect backup files to copy to tape

Veeam Logoby SyNtAxx » Fri Apr 10, 2015 4:32 pm

Case # 00875532
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[MERGED]Failed to detect backup files to copy to tape from X

Veeam Logoby trustblomme » Mon Jul 13, 2015 7:57 am

Hi,

on Friday I have updated my system to the latest pacth 8.0.0.2030 and since then I receive the following error in my tape jobs:

Failed to detect backup files to copy to tape from X Backup job.
Job had failed unexpectedly.

Job X has finished normally.

Any tips or ideas? I have already opened a case for this problem.

Case: [ID# 00966462]

Thanks in advance,

Steven
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Re: Failed to detect backup files to copy to tape

Veeam Logoby Shestakov » Mon Jul 13, 2015 11:15 am

Hi Steven, please try the workaround described above:
VSS wrote:1. check which user starts the service "Veeam Backup Service"
2. login to the backup Server with this user (step 1)
3. change time Format to "English (United States)" and "short date: MM/DD/YYYY"
4. if the Service "Veeam Backup Service" starts with "Local System", please Change this settings as explained in the guide
Thanks!
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