File to Tape Backup Job

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File to Tape Backup Job

Veeam Logoby JaxIsland7575 » Tue Nov 17, 2015 2:51 pm

I have a parent folder that I am sending to tape with a file to tape backup job. The tape job runs every Sunday at 1600. The files are created by a scheduled task running a batch file that copies files from a laptop (no comments about End Point, its an XP box :wink:) onto a server share. The batch file runs every Tues and Thurs. Every Saturday at 10 am there is another file that runs and deletes any folders older than 2 weeks. All of this description is to show that there is no processes accessing the files at the time of the tape job. Now every Sunday during the tape job there is a failure on some file(s) in some folder. Its always different but it always fails:
Code: Select all
failed: Transaction (Process ID 97) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.


If I rerun the transaction it will fail with the same error on a different file or multiple files. I am at a loss for what could be causing this. I have checked before the tape job and nothing has a lock on the files, I have also rebooted the Veeam server as well as the server that has the files on them but no change as of this past Sunday. My ticket is #01104171

Any help would be appreciated!
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JaxIsland7575
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Re: File to Tape Backup Job

Veeam Logoby Shestakov » Tue Nov 17, 2015 3:33 pm

Hello Ryan,
Do you have one or several Media Pools? Is there a chance you have Media Pool protection enabled?
JaxIsland7575 wrote:Every Saturday at 10 am there is another file that runs and deletes any folders older than 2 weeks.

Does it happen on a disk where the tape job copying files from?
We had alike issues related to SQL, which have been solved by hotfix, so please also keep working with support team.
Thanks!
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Re: File to Tape Backup Job

Veeam Logoby JaxIsland7575 » Tue Nov 17, 2015 4:52 pm

I have 4 pools total on the server.

I don't "think" I have protection enabled but I also don't see an option to enable it. There is encryption on every pool.

Does it happen on a disk where the tape job copying files from?

I am not sure what you mean. I have other jobs copying from that same drive that do not have this issue.

I updated my case this morning and waiting to hear back.

Cheers!
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Re: File to Tape Backup Job

Veeam Logoby Shestakov » Tue Nov 17, 2015 5:57 pm

I`ve talked to developers and it looks like during the file copy job by some mistake transaction is getting failed in a case of deadlock.
The best you can do is to let the support team find the issue.
Thanks.
Shestakov
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Re: File to Tape Backup Job

Veeam Logoby JaxIsland7575 » Tue Nov 17, 2015 6:07 pm

Ok will do.

Thanks.
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Re: File to Tape Backup Job

Veeam Logoby Shestakov » Wed Nov 18, 2015 12:04 pm

Once you do, please post your support case number here to track the investigation.
Thanks!
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Re: File to Tape Backup Job

Veeam Logoby JaxIsland7575 » Wed Nov 18, 2015 2:04 pm

My ticket is #01104171

In original post :wink:
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Re: File to Tape Backup Job

Veeam Logoby JaxIsland7575 » Mon Nov 23, 2015 10:48 pm 2 people like this post

Update: Support sent me a script to run against my VBR SQL instance and after a reboot and 2 runs, it seems to have fixed it.

Cheers!
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JaxIsland7575
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Re: File to Tape Backup Job

Veeam Logoby Shestakov » Tue Nov 24, 2015 11:36 am

Thanks for updating the topic, Ryan!
Glad the issue is resolved.
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