File to tape error

[crauscher]

Hello

I have a file tape job that is configured to backup a few folders from a Guest VM that is configured as a Microsoft windows Server.
The following error happens:

Code: Select all

Failed to construct ClientAgentProtocol. Failed to connect to agent 'srvxxxfs.domain.com', EP 'xxx.xxx.xxx.xxx:2500' Timeout to start agent.

Note: The "rescan repository" on this server ran with warnings "failed to syncronize server name Details: Timeout to start agent"

Thanks

Caio

[veremin]

Can you connect to the said server outside of backup console, using the VB&R service account? Thanks.

[crauscher]

Hello
yes I can connect.
Thanks for the reply Eremin

[veremin]

Then, please, keep working with our support engineer on addressing the problem, since logs investigation appears to be required here. Thanks.

[crauscher]

Ok, We gonna have a remote connection later today.
thanks

[crauscher]

Just let you know guys. The problem was solved by Veeam Support.

we did disable traffic encryption - https://www.veeam.com/kb2055