Discussions specific to tape backups
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crauscher
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File to tape error

Post by crauscher » Apr 14, 2016 6:20 pm

Hello

I have a file tape job that is configured to backup a few folders from a Guest VM that is configured as a Microsoft windows Server.
The following error happens:

Code: Select all

Failed to construct ClientAgentProtocol. Failed to connect to agent 'srvxxxfs.domain.com', EP 'xxx.xxx.xxx.xxx:2500' Timeout to start agent.
Note: The "rescan repository" on this server ran with warnings "failed to syncronize server name Details: Timeout to start agent"

Thanks

Caio

veremin
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Re: [ID# 01759407] File to tape error

Post by veremin » Apr 15, 2016 8:20 am

Can you connect to the said server outside of backup console, using the VB&R service account? Thanks.

crauscher
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Re: [ID# 01759407] File to tape error

Post by crauscher » Apr 15, 2016 10:55 am

Hello
yes I can connect.
Thanks for the reply Eremin

veremin
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Re: [ID# 01759407] File to tape error

Post by veremin » Apr 15, 2016 12:49 pm

Then, please, keep working with our support engineer on addressing the problem, since logs investigation appears to be required here. Thanks.

crauscher
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Re: [ID# 01759407] File to tape error

Post by crauscher » Apr 15, 2016 1:34 pm 1 person likes this post

Ok, We gonna have a remote connection later today.
thanks

crauscher
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Re: File to tape error

Post by crauscher » Jun 06, 2016 11:04 am 1 person likes this post

Just let you know guys. The problem was solved by Veeam Support.

we did disable traffic encryption - https://www.veeam.com/kb2055

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