File to tape from NAS share

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File to tape from NAS share

Veeam Logoby monstermania » Wed Sep 02, 2015 7:51 am

With Veeam 7 we ar not able to backup our NAS to a tape by a network share. The NAS contains 6 shares with over 400.000 files and Veeam 7 are to slow to make a backup to tape over sunday!

After we’ve updated from veeam 7 to 8 we try again to backup our NAS to tape. The backup performance of Veeam 8 seems ok now!
But we have a problem to backup all the shares on the NAS. There are 6 shares on the NAS. 5 of the shares are processed without any problem but with 1 share we got the message ‘unable to enumerate files in folder \\NAS\share01
We can we solve this problem or find out which data on the share make the trouble?
We are using Veeam 8.0.0.2030

best regards
Dirk
monstermania
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Re: File to tape from NAS share

Veeam Logoby PTide » Wed Sep 02, 2015 10:12 am

Hi,

That looks like a permission issue with the whole share. Please check whether you credentials are valid for that failing share.

Thank you.
PTide
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Re: File to tape from NAS share

Veeam Logoby monstermania » Wed Sep 02, 2015 3:26 pm

Hi,
the user have the same permissions to all shares on the NAS (full access)!
I've tried to backup some big folders out of the share that shows the error (6 folders). These folders processed by veeam without any problems.
But i can't do this for all folders into the share because the are to many (168 folders in the share).

So i don't think that it is an user credential problem!

best regards
Dirk
monstermania
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Re: File to tape from NAS share

Veeam Logoby PTide » Wed Sep 02, 2015 3:36 pm

That looks wierd. Please contact support team for further investigation. They will ask you to provide logs, so please export your logs. Also, please post your case ID here.

Thank you.
PTide
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Re: File to tape from NAS share

Veeam Logoby Dima P. » Wed Sep 02, 2015 4:07 pm

So i don't think that it is an user credential problem!

I’d try to disable the firewalls between tape serve/backup server and file shares. Also you could check the permissions by trying to open the affected file shares while logged in under Veeam B&R service account.
Dima P.
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