HP MSL 4048 Errors with Veeam

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HP MSL 4048 Errors with Veeam

Veeam Logoby alex1002 » Sun Feb 01, 2015 5:38 pm

I have been testing Veeam with my tape library HP MSL 4048 and kkeep on getting erorrs
Code: Select all

2/1/2015 12:19:58 PM          Drive 1 (Drive ID: Tape0) is empty
2/1/2015 12:20:59 PM Error    Loading tape Tape 2 from Slot 17 to Drive 1 (Drive ID: Tape0) Error: The operation completed successfully.
                              Unable to move tape to ChangerDrive0: changer element in not empty
                              The operation completed successfully.
                              Unable to move tape to ChangerDrive0: changer element in not empty
                             
2/1/2015 12:20:59 PM Error    Failed to inventory tape Tape 2 Error: The operation completed successfully.
                              Unable to move tape to ChangerDrive0: changer element in not empty
                              The operation completed successfully.
                              Unable to move tape to ChangerDrive0: changer element in not empty
                             
2/1/2015 12:22:01 PM Error    Loading tape 500887L5 from Slot 21 to Drive 1 (Drive ID: Tape0) Error: The operation completed successfully.
                              Unable to move tape to ChangerDrive0: changer element in not empty
                              The operation completed successfully.
                              Unable to move tape to ChangerDrive0: changer element in not empty
                             
2/1/2015 12:22:01 PM Error    Failed to inventory tape 500887L5 Error: The operation completed successfully.
                              Unable to move tape to ChangerDrive0: changer element in not empty
                              The operation completed successfully.
                              Unable to move tape to ChangerDrive0: changer element in not empty
                             
2/1/2015 12:23:02 PM Error    Loading tape 500888L5 from Slot 37 to Drive 1 (Drive ID: Tape0) Error: The operation completed successfully.
                              Unable to move tape to ChangerDrive0: changer element in not empty
                              The operation completed successfully.
                              Unable to move tape to ChangerDrive0: changer element in not empty
                             
2/1/2015 12:23:02 PM Error    Failed to inventory tape 500888L5 Error: The operation completed successfully.
                              Unable to move tape to ChangerDrive0: changer element in not empty
                              The operation completed successfully.
                              Unable to move tape to ChangerDrive0: changer element in not empty
                             


ALso Cannot read tape barcode, even tho the barcode is showing correctly.

2/1/2015 12:15:12 PM          Processing started at Sunday, February 01, 2015 12:15:11 PM
2/1/2015 12:15:18 PM          Drive 1 (Drive ID: Tape0) locked successfully
2/1/2015 12:15:56 PM          Performing inventory for tape in Drive 1 (Drive ID: Tape0)
2/1/2015 12:16:53 PM          Unloading tape 500890L5 from Drive 1 (Drive ID: Tape0) to Slot 4
2/1/2015 12:18:48 PM          Loading tape Tape 1 from Slot 20 to Drive 1 (Drive ID: Tape0)
2/1/2015 12:19:58 PM          Drive 1 (Drive ID: Tape0) is empty
2/1/2015 12:20:59 PM Error    Loading tape Tape 2 from Slot 17 to Drive 1 (Drive ID: Tape0) Error: The operation completed successfully.
                              Unable to move tape to ChangerDrive0: changer element in not empty
                              The operation completed successfully.
                              Unable to move tape to ChangerDrive0: changer element in not empty
                             
2/1/2015 12:20:59 PM Error    Failed to inventory tape Tape 2 Error: The operation completed successfully.
                              Unable to move tape to ChangerDrive0: changer element in not empty
                              The operation completed successfully.
                              Unable to move tape to ChangerDrive0: changer element in not empty
                             
2/1/2015 12:22:01 PM Error    Loading tape 500887L5 from Slot 21 to Drive 1 (Drive ID: Tape0) Error: The operation completed successfully.
                              Unable to move tape to ChangerDrive0: changer element in not empty
                              The operation completed successfully.
                              Unable to move tape to ChangerDrive0: changer element in not empty
                             
2/1/2015 12:22:01 PM Error    Failed to inventory tape 500887L5 Error: The operation completed successfully.
                              Unable to move tape to ChangerDrive0: changer element in not empty
                              The operation completed successfully.
                              Unable to move tape to ChangerDrive0: changer element in not empty
                             
2/1/2015 12:23:02 PM Error    Loading tape 500888L5 from Slot 37 to Drive 1 (Drive ID: Tape0) Error: The operation completed successfully.
                              Unable to move tape to ChangerDrive0: changer element in not empty
                              The operation completed successfully.
                              Unable to move tape to ChangerDrive0: changer element in not empty
                             
2/1/2015 12:23:02 PM Error    Failed to inventory tape 500888L5 Error: The operation completed successfully.
                              Unable to move tape to ChangerDrive0: changer element in not empty
                              The operation completed successfully.
                              Unable to move tape to ChangerDrive0: changer element in not empty
                             
2/1/2015 12:25:13 PM          Unloading tape Tape 1 from Drive 1 (Drive ID: Tape0) to Slot 20
2/1/2015 12:26:22 PM          Loading tape 500901L5 from Slot 45 to Drive 1 (Drive ID: Tape0)
2/1/2015 12:26:52 PM          Performing inventory for tape in Drive 1 (Drive ID: Tape0)
2/1/2015 12:27:44 PM          Unloading tape 500901L5 from Drive 1 (Drive ID: Tape0) to Slot 45
2/1/2015 12:28:50 PM          Loading tape 500888L5 from Slot 37 to Drive 1 (Drive ID: Tape0)
2/1/2015 12:37:25 PM Warning    Failed to read tape 500888L5 catalog Details: Tape positioning error: Tape error: '23' (Data error (cyclic redundancy check).)
                                Tape positioning error: Tape error: '23' (Data error (cyclic redundancy check).)
2/1/2015 12:37:25 PM Warning    Failed to catalog tape 500888L5 Details: Tape positioning error: Tape error: '23' (Data error (cyclic redundancy check).)
2/1/2015 12:37:26 PM Warning    TapeDrive alert: The tape drive is having problems reading data. No data has been lost, but there has been a reduction in the performance of the tape..
2/1/2015 12:37:26 PM          Scanning tape 500888L5


Thank you
alex1002
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Re: HP MSL 4048 Errors with Veeam

Veeam Logoby alex1002 » Sun Feb 01, 2015 6:32 pm

2/1/2015 1:31:32 PM Warning Changer alert: The library was unable to read the bar code on a cartridge..
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Re: HP MSL 4048 Errors with Veeam

Veeam Logoby Dima P. » Sun Feb 01, 2015 7:54 pm

Hello Alex,

Could you please open a support case and post it to this thread. Thank you.
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Re: HP MSL 4048 Errors with Veeam

Veeam Logoby holger.klenk » Thu May 07, 2015 8:16 am

Hi,

i have sam Problem / Error win a HP MSL2024.
Did you get a solution?

Holger
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Re: HP MSL 4048 Errors with Veeam

Veeam Logoby alex1002 » Sun May 10, 2015 10:30 pm 1 person likes this post

I cleaned the drI've and replaced the tapes. Crc errors were caused by bad tapes.
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[MERGED]Tape Library MSL4048

Veeam Logoby Apiebe » Mon Nov 16, 2015 1:09 pm

Hi
We are testing Veeam (using Backup Exec for the time being) Everything is working fine like backup, restore, ... almost perfect (to many firewall ports needs to be opened) but anyway.
Now testing my tape library. Installed HP drivers scan of librarie server, librarie appears and my 2 tape drives appear also.
But when I want to erase one tape, I receive an error:

Code: Select all
Loading tape GV8041L6 from Slot 1 to Drive 3 (Drive ID: Tape1) Error: The operation completed successfully.
DeviceIoControl(ChangerGetElementStatus) with sourceAddress = '0', destAddress = '2', symLink = '\\?\scsi#changer&ven_hp&prod_msl_g3_series#5&16884369&0&000201#{53f56310-b6bf-11d0-94f2-00a0c91efb8b}'
--tr:Timed out waiting for device ready status on MoveMedium operation, source element ChangerSlot#0, destination element ChangerDrive#2 The operation completed successfully.
DeviceIoControl(ChangerGetE


case 01120003
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[MERGED]Re: Tape Library MSL4048

Veeam Logoby Dima P. » Mon Nov 16, 2015 1:41 pm

Hello Apiebe,

Do you have a cleaning tape loaded into the library?
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[MERGED]Re: Tape Library MSL4048

Veeam Logoby Apiebe » Mon Nov 16, 2015 2:05 pm

No cleaning tape loaded.
All tapes have barcodes.

thanks for the quick reply
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Re: HP MSL 4048 Errors with Veeam

Veeam Logoby Dima P. » Mon Nov 16, 2015 3:35 pm

Apiebe,

This error seems to be reported before, so the suggested solution is to clean the drive and check the tape media as it might be expired. I suggest running native HP tools to test that - lest us know how it goes. Cheers!
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Re: HP MSL 4048 Errors with Veeam

Veeam Logoby Apiebe » Mon Nov 16, 2015 3:49 pm

The tapes and drive is working with backup exec 2015
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Re: HP MSL 4048 Errors with Veeam

Veeam Logoby v.Eremin » Tue Nov 17, 2015 9:55 am

Are this device is still added to BE? Or are there BE remnants still present inside the system, such as drivers, services, etc.?
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Re: HP MSL 4048 Errors with Veeam

Veeam Logoby Apiebe » Wed Nov 18, 2015 7:12 pm 1 person likes this post

Today Veeam support has contacted me and took remote.
First of all TOP support and professional!
Removed library partitions in Backup Exec;
uninstalled Backup Exec;
uninstalled library and tape drivers + reboot server;
updated firmware and drivers + reboot of server + library
rescan tape server => no success. same error
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Re: HP MSL 4048 Errors with Veeam

Veeam Logoby Dima P. » Thu Nov 19, 2015 1:45 pm

Thanks for sharing the update. To clarify is that happening with some particular tape or with any tape you are trying to erase?
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