IBM TS3200 Tape Library Drives disappear

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IBM TS3200 Tape Library Drives disappear

Veeam Logoby fromtheisland » Fri Sep 06, 2013 6:39 pm

I have an IBM TS3200 Tape Library with two LTO drives. I have a failure when one job is done the drives disappear for about 15 seconds and i can't get the next job started.

When I disable the second drive the jobs work properly.

Does this product only when a library has a single drive?
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Re: IBM TS3200 Tape Library Drives disappear

Veeam Logoby Gostev » Sat Sep 07, 2013 1:38 am

No, there is no such limitation.
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Re: IBM TS3200 Tape Library Drives disappear

Veeam Logoby v.Eremin » Mon Sep 09, 2013 8:53 am

I’m wondering whether this drive is even shown during this time in the Windows device manager. Thanks.
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Re: IBM TS3200 Tape Library Drives disappear

Veeam Logoby J_MO » Tue Sep 10, 2013 3:32 pm 2 people like this post

I was having drives disappear on my TS3100 and my issue boiled down to driver installation type. I used the install_exclusive.exe when I should have used the install_nonexclusive.exe to install the drivers.
For me the drives were still appearing in device manager when VBR dropped them (makes sense since it was the drivers locking the drives out).

As detailed here http://forums.veeam.com/viewtopic.php?f=29&t=17967

Not sure that this will fix your issue as my problem wasn't helped by disabling 1 of the drives but it may be a start for you.
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Re: IBM TS3200 Tape Library Drives disappear

Veeam Logoby Berniebgf » Wed Sep 11, 2013 6:52 am

Is your library Fibre Channel through a fabric?
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Re: IBM TS3200 Tape Library Drives disappear

Veeam Logoby CeeAr » Tue Sep 17, 2013 1:14 pm 2 people like this post

J_MO wrote:I was having drives disappear on my TS3100 and my issue boiled down to driver installation type. I used the install_exclusive.exe when I should have used the install_nonexclusive.exe to install the drivers.
For me the drives were still appearing in device manager when VBR dropped them (makes sense since it was the drivers locking the drives out).

As detailed here http://forums.veeam.com/viewtopic.php?f=29&t=17967

Not sure that this will fix your issue as my problem wasn't helped by disabling 1 of the drives but it may be a start for you.


Just wanna confirm that using "install_nonexclusive.exe" fixed this problem with our TS3200.

Thank you!
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