Issue with HPE StoreOnce VSA VTL emulation

[davide.depaoli]

Hello,
I've just updated my StoreOnce VSA to Gen4 release. I've setup VTL emulation as MSL 2024 LTO-7 via iSCSI.
My Veeam server is 9.5 u4 on win 2016.
Devicer Manager seen the library correctly with HPE drivers, but Veeam see the library without drives.
When I try to inventory, receive the error "Failed to inventory tape Error: Library HP MSL G3 Series EL21 does not contain any enabled tape drives".
I have tried different LTO versions (LTO-4/5/6/7) without luck.

Does anyone may help me ?
thanks in advance
Best regards,
Davide

[Dima P.]

Hello Davide,

Can you please confirm that you have both tape changer and tape driver drivers installed on this machine? Thanks!

[davide.depaoli]

Hello Dima,
yes, I have both medium changer and drives drivers installed.
Windows Device Manager
https://www.screencast.com/t/zR65528DHh

what Veeam see
https://www.screencast.com/t/GxSF9aUB0AZ

[Dima P.]

Davide,

The setup looks good. I suggest to check this error with our support support team as the described behavior does not look expected. Please do not forget to share your case ID once you have it. Cheers!

[davide.depaoli]

Hello,
I have open a case #03441278.

thank you
Regards,
Davide

[davide.depaoli]

Just to inform the community:
I have just done a remote session with support, and after a lot of tests, there is no answer because on VTL the LTO7 is not working. All oldiest LTO emulation (4-5-6) are working.
Veeam engineer told me that VBR, on physical libraries, is working also with LTO7. He has assumed that is possible some incompatibility at Windows/HPE drivers.