Link up to replacement Tape Drive/SAS card

[Alan_ORiordan]

All

I have just had my LTO6 drive and SAS controller card replaced due to a drive fault. Due to Dell sending a half length bracket SAS card the new SAS card was put in a different PCI slot.

Everything looks ok in Windows, the tape drive shows up in device manager etc.

In Veeam however the drive has a no entry sign on it appearing to suggest it is offline, I have tried restarting the veeam tape service and power cycling the drive but it won't come on line. I am thinking that due to the PCI slot change I either have to rescan the tape server or remove the old tape drive from veeam and re-add the drive

Please can anyone offer advise on the best course of action?

Thanks

[Alan_ORiordan]

Opened a Veeam Support case: 00918711

[veremin]

Have you already tried to rescan the tape server the device is attached to? Thanks.

[Alan_ORiordan]

Yes, Vladimir, I did that on Friday morning neither a manual re-scan or the automatic ones every 3 minutes pock up the device. Katerina and I have a remote session at 12:00 today.

[veremin]

Ok, let's wait for the results of it. Chances are, the root cause along with the solution will be found. Thanks.

[Alan_ORiordan]

The new device did show up but as a new libaray. I was focusing more on the offline tape device branch. I had to re-import and move the existing tapes into new media pools.

[ccatlett1984]

I know support has a method of "re-pointing" pools and such, for when a tape drive is replaced. I think its database level.

[Alan_ORiordan]

Thanks, Chris but they didn't mention that to me, perhaps it couldn't be done in my case, anyway the task is now complete manually