No backup set available on tape

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No backup set available on tape

Veeam Logoby rreed » Wed Oct 12, 2016 4:38 pm

Morning, all. Trying to restore some files (File to Tape) from tape; I have my tapes loaded, I can look at Properties, see my file(s), great. In the Files, Tape view the icon is a torn piece of paper, and if I try to pick Files from Tape Restore here, add my file, under Backup Set is says "No backup set available on tape." What does this mean and how can I get my files off my tapes please?
VMware 6
Veeam B&R v9
Dell DR4100's
EMC DD2200's
EMC DD620's
Dell TL2000 via PE430 (SAS)
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Re: No backup set available on tape

Veeam Logoby v.Eremin » Thu Oct 13, 2016 9:04 am

Has the said file been archived to tapes once or several times? Thanks.
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Re: No backup set available on tape

Veeam Logoby rreed » Thu Oct 13, 2016 1:28 pm

It's pretty big so I think it spans a few tapes? A valid question since I know some other files have been accidentally in our environment. This particular one I'm fairly sure hasn't, but is there a way I can verify that please?
VMware 6
Veeam B&R v9
Dell DR4100's
EMC DD2200's
EMC DD620's
Dell TL2000 via PE430 (SAS)
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Re: No backup set available on tape

Veeam Logoby v.Eremin » Thu Oct 13, 2016 3:08 pm

Backup Set option allows you to choose version of a file you want to restore in case a file has been archived several times. Thus, the absence of it in your case = said file has been backed up only once. Thanks.
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Re: No backup set available on tape

Veeam Logoby rreed » Thu Oct 13, 2016 3:10 pm

Okay, great. So it says backup set not available, even though I'm looking right at my file I need on my tape(s). How do I get it back please?
VMware 6
Veeam B&R v9
Dell DR4100's
EMC DD2200's
EMC DD620's
Dell TL2000 via PE430 (SAS)
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Re: No backup set available on tape

Veeam Logoby v.Eremin » Thu Oct 13, 2016 6:10 pm

Hmm, in the case I've described a tab should show one backup set.

Seems like a good time to reach out our support team.

Thanks.
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Re: No backup set available on tape

Veeam Logoby Steve_za » Thu Nov 24, 2016 12:16 pm

Has this issue been resolved? I have the same issue with a VBK from 2014 that I can see under properties/files, I've inventoried, and cataloged the tape and it still gives the same error, clicking 'backup' (it no longer says 'backup set'. v9.5) shows blank

Thanks
Steve
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Re: No backup set available on tape

Veeam Logoby Steve_za » Fri Nov 25, 2016 8:55 am

So still a bug I assume?
I'd really like to see Veeam get fully mature with their Tape backup...Ideally we should be able to go to properties/file and right click the file we want and click restore to.
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Re: No backup set available on tape

Veeam Logoby v.Eremin » Mon Nov 28, 2016 11:52 am

Has this issue been resolved?

Have you opened a ticket with our support team?

So still a bug I assume?

Reach our support team to confirm that.

Thanks.
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Re: No backup set available on tape

Veeam Logoby Virtualred » Wed May 10, 2017 11:45 am

Can anyone confirm whether or not this issue has been resolved .... ? I am seeing exactly the same problem trying to restore a .vbk from Nov last year
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Re: No backup set available on tape

Veeam Logoby v.Eremin » Thu May 11, 2017 7:12 pm

We were not able to confirm whether the issue existed in the first place, because no one has provided us with support ticket ID and logs to investigate.

If you're seeing the exact same problem, kindly, reach our support team directly for further investigation.

Thanks.
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