Problem: Superloader 3 with 16 slots

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Problem: Superloader 3 with 16 slots

Veeam Logoby ShaunLu » Tue Jun 20, 2017 6:34 pm

Hi,

I have a SuperLoader 3 with two magazines (16 slots) on Windows 2008 R2. I have tried all versions of drivers I can find on Quantum but Veeam (9.5 U2) still sees 8 slots only.

Has anyone been able to get the 2nd magazine recognized by Veeam? Can you let me know which driver you used?

Thanks,
ShaunLu
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Re: Problem: Superloader 3 with 16 slots

Veeam Logoby v.Eremin » Tue Jun 20, 2017 7:06 pm 1 person likes this post

If you open Superloader UI -> Configuration menu -> Magazines, what option will be selected there? Left, Right or Both?
v.Eremin
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Re: Problem: Superloader 3 with 16 slots

Veeam Logoby ShaunLu » Wed Jun 21, 2017 2:29 pm

Thanks !! That solved the problem. It was on Left. Select Both, reinitialize and now I have 16.
ShaunLu
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Re: Problem: Superloader 3 with 16 slots

Veeam Logoby v.Eremin » Wed Jun 21, 2017 2:43 pm

Because some software tends to charge end users, based on number of slots/magazines a tape device has, by default only one magazine is enabled in the Superloader settings, and you need to activate two magazines manually.

Good to know that you fixed the problem.
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