So some work was done in our server room over the weekend, the ethernet cable between the devices was pulled out for a short while but plugged back into the correct port it was in previously and now the Quantum scalar is showing under offline tapes instead of libraries:
I've restarted the server and rescanned it to get the message Tape Library Quantum (offline) appears to be offline.
I'm lost as to what to do and getting behind on my weekly backups. The support tech so far thinks it is the Hewlett packard LTO Ultrium-5 drive driver could be the cause, but not sure how the driver could go bad from that or how I would properly reinstall it.
Thank you for sharing your support case! I see you've already started troubleshooting process with Support, detected several errors during the WebEx session and now need to update the drivers.
Also I see you've sent a ton of logs, so I would say it's a good idea to give Support a chance to help you with all found errors (including the one with the driver).
Both drivers under Tape drives are online and working correctly from what I can see, so I'm baffled why there is an issue through the veeam backup software.
Dump question... reboot the Veeam Tape Server and restart the Backup service on the main backup server?
I know this is maybe stupid but something that can be easily done maybe now. Other than this, I would work with our support that can have a deeper look.
1. Tape server component should be up an running (this is the server where you connect your library to). To double check In Veeam B&R console > Tape click Tape Servers find the needed server and hit rescan (this would also collect the information about all connected tape devices).
2. If tape server is ok, make sure that both drives and tape media changer is visible in the device manager on this tape server machine. You may need to install the correct vendor driver for the changer even if drives are visible.
For my tape drives, it shows two of the exact same: Hewlett Packard LTO Ultrium-5 drive. I'm not seeing anything for media changer and I know we run a HP server, could that be the issue?
Check the library properties in the Veeam Console, based on the screenshot you have enabled Use native SCSI commands instead of Windows driver check box. If that's correct - search for Unknown medium changer in the device manager. If it's not there, likely the library is somehow misconfigured or incorrectly connected.
If the checkbox is not checked - you must have a proper Quatum drivers to be installed for the medium changer. Here is the screenshot from forum folks:
You can try both configurations (with or without vendor drivers).
Looks like it is setup through SCSI commands. I do see a HP logical volume SCSI disk device and Nimble server SCSI disk device. So my best guess something is incorrectly connected, any ideas what I should be looking for? Or a setting to double check?
Can you please check in the Veeam UI if we detect the tape drive now as independant tape drive not associated with the library. If this is the case, then support can heal this. There are some reg keys to force the connection.
