Quantum Superloader 3 failing to Inventory. Case # 00958432

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Re: Quantum Superloader 3 failing to Inventory. Case # 00958

Veeam Logoby tstarken » Thu Dec 28, 2017 5:24 pm

Update - After working with both Quantum and Veeam support, we discovered that we had switched from a 50 tape library to 16 tape autoloader. Even though Veeam sees the Quantum and internal IBM LTO 7 tape drive, it can load a tape, but when it needs to eject it, it is trying to return the tape to slots in high numbers like #43 which, of course, don't exist on a 16 tape autoloader. The Veeam database will have to be edited to remove entries that refer to the old tape library and slot numbers higher than 16. This case has been passed to second level Veeam support for resolution.
tstarken
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Re: Quantum Superloader 3 failing to Inventory. Case # 00958

Veeam Logoby Dima P. » Fri Dec 29, 2017 5:39 pm

Hello Tim,

Thank you for updating this thread. Please keep working with our support team and let us know if you need any help with your case. Cheers!
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Re: Quantum Superloader 3 failing to Inventory. Case # 00958

Veeam Logoby tstarken » Tue Jan 02, 2018 4:25 pm

Here was the solution:
Remove the tape server from Veeam entirely, then re-add it afterward. All tapes will appear in an offline state until the reintroduction and scan of the server, and I expect one of the two results:

- The library will show up as a new one, and the current one remains as an offline library
- The current library is brought back online with no duplicate

To do this, just go to Tape Infrastructure in Veeam B&R, expand the Servers node in the tree at left, right-click the tape server (which I understand to be the Veeam server itself) and select "Remove". Then, add the server again as if new, and run an inventory (not catalog) of the library.
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Re: Quantum Superloader 3 failing to Inventory. Case # 00958

Veeam Logoby v.Eremin » Thu Jan 04, 2018 3:20 pm

the tape server (which I understand to be the Veeam server itself)

Not necessarily, tape server is just a role you assign to windows-based machine that has tape device connected. Thank you for sharing the resolution, anyway.
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