by Dima P. » Fri Oct 04, 2013 2:29 pm people like this post
Guillermo, Thank you for the provided information.
Could you please confirm that the account/credentials used are the same for drive mapping and Veeam B&R services on this server? After the files and folders step of file to tape job when credentials manager is populated, you use the same account - this could be changed either by creating new file to tape job or by deleting the incorrect entry in Veeam database (let me know if you need instructions on this, in case recreating file to tape job is not the option).
For adding server to backup infrastructure there could be multiple reasons - and the best place to investigate are Veeam logs. The most common case - firewall prevents Veeam services from being installed/started.
by v.Eremin » Fri Oct 04, 2013 3:42 pm people like this post
Please be aware that the team behind this community cannot perform logs investigation for you. So, kindly open a ticket with our support team and provide them with log files instead. In order to export logs you should go to menu -> help -> support information and choose there what particular logs should be extracted.