Start Session Tape failed

[Berniebgf]

Hi All,

We are seeing a strange "Access denied" error in the logs for a backup job to tape that fails on the first "data-store" to backup, subsequent data-stores in the same "backup to tape" job are successful.
From the logs it looks as though the Tape is being moved from the library slots to the drive, ~40 seconds later we get the "access denied".....

Wondering if Veeam is timing out on the tape load? Is there a registry entry for setting timeout on tape load time?

Or has anyone experienced anything similar and has advice?

Thanks

Bernie

[veremin]

Hi, Bernard,

Can you confirm that the tape device uses OEM drivers from device manufacturer, and appears in Windows Device Manager under correct name (as opposed to generic device)? Also, there any backup jobs running at the moment that might lock the backup files?

Thanks.

[Berniebgf]

Thanks,

I can confirm all OEM drivers and is in devices manager correctly

I will double check the backup job timing and get back to you.

Bernie

[Berniebgf]

Hi All,

Found reference to this issue through another client, issue was resolved as follows.

1. Stop Veeam Services
2. Uninstall existing "Exclusive" Tape drivers
3. Install "Non Exclusive" Tape drivers
4. Start Veeam Services

Issue resolved.

Bernie

[foggy]

Yes, some of the users have already reported the requirement of using non exclusive drivers for some models of tape drives. Thanks for sharing it worked for you as well.