Tandberg T40+ and Veeam B&R 9.0.0.902

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Tandberg T40+ and Veeam B&R 9.0.0.902

Veeam Logoby hunga » Tue May 02, 2017 2:45 am

Hi everyone,

I'm encountering problems trying to get a Tandberg T40+ autoloader to work on a Windows Server 2012 R2 server running Veeam Backup and Replication V9.0.0.902.

I've downloaded the drivers from the Tandberg site and installed them, Veeam sometimes picks up the library but is unable to inventory any tapes and just drops off/goes offline. In device manager, nothing is showing up under Tape Devices, at one stage it was showing HP LTO6 Tape Drive or something along those lines.

The library is connected to the server via a QLogic QLE2560 FC HBA card. The firmware on all devices including this card are up to date, and so are the drivers. The below is showing up in device manager. Do I need the install_nonexclusive.exe driver like some other libraries do? (was using a Dell PowerVault TL2000 previously).

http://imgur.com/a/hVW18

Any help would be greatly appreciated.

Cheers
hunga
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Re: Tandberg T40+ and Veeam B&R 9.0.0.902

Veeam Logoby Dima P. » Wed May 03, 2017 11:22 pm

Hi hunga,

According to the screenshot you don’t have tape drive drivers installed (or they are not properly connected to your Windows server). Check the drives state in Tandberg console and try to install the drivers on top of your Windows server.
Dima P.
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Re: Tandberg T40+ and Veeam B&R 9.0.0.902

Veeam Logoby hunga » Mon May 08, 2017 5:35 am

Hi Dima,

Thanks for your help.

The driver is definitely installed, have tried several as well.. it's quite odd.
hunga
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