Tape catalog fails

[GarthH]

Trying to catalog a tape after building a new veeam server
Fails with the error


Any thoughts?

[Shestakov]

Hello Garth,
Please contact technical support for logs review, as it is advised to do with all technical issues (right when you click New Topic). Please provide your support case ID number, if you want to keep this thread open. Thanks.

[GarthH]

Case number is 00876378

Can you advise where the logs for this would be located? Its not a job so unable to grab from the export log wizard

[Shestakov]

Thank you!
You can find logs in Menu>Help>Support information. In the wizard you can choose not only Jobs, but also VBR server(s) as well as VMs.

[GarthH]

I just exported the logs for the server with the tape proxy
Hopefully that has what is needed

[Shestakov]

Great,
Technical team can help you with the logs investigation.
Thanks.