Tape changer alert

Everything about backing up to tape

Re: Tape changer alert

Veeam Logoby RMullis » Mon Sep 30, 2013 6:30 pm 1 person likes this post

I spoke with Jared late last week Case # 00451738, and after testing patch 1, so far the error is gone.

Rick
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Re: Tape changer alert

Veeam Logoby v.Eremin » Tue Oct 01, 2013 8:20 am

Yep, the issue when the changer alerts are incorrectly interpreted as drive alerts has been fixed in the patch#1. So, for all new-comers, in order to fix the said problem, kindly, download and apply the patch#1 (or later patches).

Thanks.
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Re: Tape changer alert

Veeam Logoby Paul.Erickson » Wed Oct 16, 2013 3:47 pm

I still get the message, after applying the patch #1 (7.0.0.715)
I've opened a case ([ID#00460937), but so far, no response.
It does the same thing as before - I can use tapes that have been used before, but the other six tapes in the library, it can't inventory. It will erase them, and do a catalog, but not inventory.
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Re: Tape changer alert

Veeam Logoby v.Eremin » Thu Oct 17, 2013 8:27 am

Hi, Paul, I can confirm that this issue was supposed to be fixed in patch#1. So, kindly, keep working with the support team on understanding why the released patch hasn’t solved it.

Thanks.
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Re: Tape changer alert

Veeam Logoby mfrenzel » Mon Nov 25, 2013 7:12 am

Hi all! I've noticed the same error today. After some investigating in my environment and trying to quick erase the tape I've got a weird answer to my problem: the tape was write-protected...

My tape library (Tandberg T24) shows error code 19. Maybe there is a possibility to add a more detailed error message to the backup log in a future release of veeam?

Regards

-Markus
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Re: Tape changer alert

Veeam Logoby v.Eremin » Mon Nov 25, 2013 8:17 am

Hi, Markus,

I’m wondering what product version you’re using, since many of the issues related to the misinterpretation of changer alerts have been fixed in patch#1.

Thanks.
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Re: Tape changer alert

Veeam Logoby mfrenzel » Tue Nov 26, 2013 7:22 am

Hi Vladimir,

I'm using the latest Veeam B+R Version 7.0.0.764.

And today... the error is back. The Job overview shows "Tape drive alert: The tape drive has a problem with the application client interface. Check the cables and cable connection. Restart the operation."

I can see the needed tape in my backup infrastructure on the correct location "Slot 2". The last media set is from 19.11.2013 02:02. There is no retention policy set for the media pool the tape resists in ("Do not protect data" option).

I've tried to restart the tape job right now and it shows the same error after a short period of time (around 2 minutes after starting).

Checked the tape directly in front of the library... its not write protected.

I'm using a TANDBERG T24 Library (Webinterface shows the following information: Library: EXABYTE MAGNUM 224 with Firmware Version C304 / Drive: HP Ultrium 5-SCSI with Firmware Version Z33U)

Now the weird part... after short erasing the tape and restarting the job: everything runs at usual...

Regards

-Markus
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Re: Tape changer alert

Veeam Logoby v.Eremin » Tue Nov 26, 2013 9:30 am

Hi, Markus,

In this case, I can only suggest you to open a ticket with our support team and let them investigate why tape functionality doesn't work as expected.

Thanks.
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Re: Tape changer alert

Veeam Logoby mfrenzel » Tue Nov 26, 2013 9:59 am

Hi Vladimir,

thanks for your support. I've opened Case #00482520.

Regards

-Markus
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Re: Tape changer alert

Veeam Logoby Dima P. » Tue Nov 26, 2013 11:15 am

Hello Markus,
Thank you for posting the case ID here, I've asked quality assurance team to take a look at your case.
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Re: Tape changer alert

Veeam Logoby 0zzY » Mon May 05, 2014 1:20 pm

Hi i'm using veeam backup v 7.0.0.839, can i disable this warning " 1Tape changer alert: The library was unable to read the bar code on a cartridge.. " ?
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Re: Tape changer alert

Veeam Logoby v.Eremin » Mon May 05, 2014 1:33 pm

The alert you're getting seems to be different than the one our customers have previously had. Your alert notifies that tape device couldn't read the medium barcode for some reason. Can you describe the situation when this alert shows up and why you want to get rid of this informative message? Thanks.
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Re: Tape changer alert

Veeam Logoby 0zzY » Mon May 05, 2014 2:41 pm

hi v.Eremin, i have run a backup to tape job, the second time i have run it, the warning disappear.. :D
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Re: Tape changer alert

Veeam Logoby v.Eremin » Mon May 05, 2014 2:52 pm

Are saying that this issue occurs whenever you run backup to tape job? Or that it was just one occasion and now this problem has already moved away? Thanks.
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