Tape Job Error

Everything about backing up to tape

Re: Tape Job Error

Veeam Logoby trustblomme » Tue May 12, 2015 2:23 pm

Hi,

is there a solution without cloning the jobs? What is the reason tis error occurs?

Thanks,

Steven
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Re: Tape Job Error

Veeam Logoby v.Eremin » Wed May 13, 2015 2:45 pm

Have you had a chance to open a ticket with our support team? It's hard to guess without seeing logs and actual infrastructure. Thanks.
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Re: Tape Job Error

Veeam Logoby marioarce » Tue Feb 23, 2016 4:35 pm

Just confirming...

The tape backup job has become corrupted and needs to be cloned, right?
Is this still the solution or workaround? Running Veeam Backup & Replication 8.0.0.2084
-Mario

Code: Select all
Synthetic full
Failed to create backup metadata info: System.Exception: Could not find tape storage location (diskStorageId: de267025-e7e2-43e0-a855-b32e025cb0ad). ---> System.Exception: Tape storage not found (tapeStorageId: de267025-e7e2-43e0-a855-b32e025cb0ad). at Veeam.Backup.Core.Jobs.Tape_Jobs.Backup.TapeStorageRepository.Get(Guid tapeStorageId) at Veeam.Tape.Core.TapeBackupMetaGenerator.GetTapeStorageLocation(Guid tapeStorageId) --- End of inner exception stack trace --- at Veeam.Tape.Core.TapeBacku
Failed to create backup metadata info: System.Exception: Could not find tape storage location (diskStorageId: de267025-e7e2-43e0-a855-b32e025cb0ad). ---> System.Exception: Tape storage not found (tapeStorageId: de267025-e7e2-43e0-a855-b32e025cb0ad). at Veeam.Backup.Core.Jobs.Tape_Jobs.Backup.TapeStorageRepository.Get(Guid tapeStorageId) at Veeam.Tape.Core.TapeBackupMetaGenerator.GetTapeStorageLocation(Guid tapeStorageId) --- End of inner exception stack trace --- at Veeam.Tape.Core.TapeBacku
Failed to create backup metadata info. Error: Tape storage not found (tapeStorageId: de267025-e7e2-43e0-a855-b32e025cb0ad).
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Re: Tape Job Error

Veeam Logoby PTide » Tue Feb 23, 2016 5:16 pm

Hi,

Please open a ticket with our support team so they can take a closer look at your infrstructure and post your ID here.

Thank you.
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Re: Tape Job Error

Veeam Logoby PostBE » Mon May 16, 2016 2:28 am

We have had this same issue twice now both times cloning the backup job has temporarily fixed it but I have logged job 01799395 to find a permanent fix.
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Re: Tape Job Error

Veeam Logoby Dima P. » Thu May 19, 2016 4:10 pm

Hi Dale,

Were you able to get this issue resolved with support team? Thanks.
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Re: Tape Job Error

Veeam Logoby PostBE » Thu May 19, 2016 10:34 pm

No not yet Dima your support people are still looking into this.
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Re: Tape Job Error

Veeam Logoby PostBE » Tue Sep 13, 2016 3:20 am

Has anyone else had this keep recurring as we clone the tape job and it is good for a number of weeks or months and then bang it happens again.
To date Veeam support have not been able to resolve this.
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Re: Tape Job Error

Veeam Logoby v.Eremin » Tue Sep 13, 2016 9:22 am

Kindly, post your case number here, so that, we can investigate the issue internally. Thanks.
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Re: Tape Job Error

Veeam Logoby PostBE » Sun Sep 18, 2016 11:02 pm

Hi the case number is 01896465
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Re: Tape Job Error

Veeam Logoby v.Eremin » Mon Sep 19, 2016 10:31 am

I can see that your case has been escalated to the higher tier. Let's wait and see what a new engineer assigned to the ticket will say about the issue, once the missing logs are provided and investigated. Thanks.
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