TL2000 File to Tape Job Fails after few GB

[rightrozz]

Hello,

I am using a TL2000 tape library with an LTO5 SAS drive. I've been able to use a file to tape job to do full and incremental backups of a small file share I have, but larger file shares seem to not work.

The error I am getting is Tape fatal error. The I/O bus was reset.
I applied the registry changes from KB ID: 1887 but it didn't help.

The job fails at random points during the writing, sometimes at 10GB sometimes at 7GB.

I'm using an LSI 9212-4i4e card with the latest firmware.
Both the tape drive and library have the most up-to-date firmware.

Please help me figure out what is wrong.
Case id: 05700429

[PetrM]

Hello and Welcome to Veeam R&D Forums!

I guess it would be best to wait for the results of the research from our support engineers. We cannot troubleshoot technical issues effectively over the forum posts.

Thanks!

[rightrozz]

Case was dismissed due to low support staff availability.

I am going to try a new SAS card and see what happens.

[rightrozz]

That was it. I guess my SAS card was bad. I've had no problems since I installed the new one.