Discussions specific to tape backups
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2hammewr
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Unable to build tape backup record

Post by 2hammewr » Sep 21, 2015 8:45 am

Hello !

I setup a backup to tape job which is copying the last Full backup of a VM to a Tape.

I'm encountering the following error at 99% of the job :

21/09/2015 10:02:28 :: Unable to build tape backup record for storage 82c1894a-cd66-493c-a1b8-7e1079fd2ec7

Any ideas what it means ?

Thanks in advance

Dima P.
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Re: Unable to build tape backup record

Post by Dima P. » Sep 21, 2015 9:09 am

Hey 2hammewr,

Have you opened a support case to investigate this issue? Thanks.

2hammewr
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Re: Unable to build tape backup record

Post by 2hammewr » Sep 21, 2015 9:23 am

Hi !

No I didn't open a case yet. I'll do It and let you know.

Regards.

Dima P.
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Re: Unable to build tape backup record

Post by Dima P. » Sep 22, 2015 1:18 pm

Do not forget to post case ID to this thread for tracking purposes. Thanks!

dbainum
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Re: Unable to build tape backup record

Post by dbainum » Mar 06, 2019 6:07 pm

I opened a case for the same error message. Tech has gone through the logs and we also had a web-ex session where he looked things over. No luck finding the problem so far. I also tried re-making the job from scratch, just in case it was something odd with just that job (other tape jobs run fine.) The new job also failed with the same error.

Does anyone even know what record it is trying to write? Is it similar to a catalog?

v.eremin
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Re: Unable to build tape backup record

Post by v.eremin » Mar 06, 2019 6:35 pm 1 person likes this post

I'd suggest to escalate the ticket to higher tier, then (you can use "Talk to manager" button available on support portal).

As without seeing debug logs as well as your environment, it's impossible to identify the root cause of the issue experienced.

Thanks!

Parzival
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Re: Unable to build tape backup record

Post by Parzival » Mar 20, 2019 12:29 pm

Hello all,

I have the same issue.
  • VMware Backup are succcessfull
  • Tape Job failed with Full backup: Unable to build tape backup record for storage [ID]
Veeam Supported answered with:
  • Remove VMware Backup of Tape Job
  • Active "last chain only" on Tape Job
  • Active Full of VMware Backup
  • Re-Add VMware Backup to Tape Job
  • Same Issue...I open a new case and currently wait for feedback.
Regards,
Parzival

Gostev
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Re: Unable to build tape backup record

Post by Gostev » Mar 20, 2019 2:34 pm

Folks, seriously - someone needs to finally include a support case ID already :D

Parzival
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Re: Unable to build tape backup record

Post by Parzival » Mar 25, 2019 9:11 am

Hi@all,

Support Case ID: 03471764 :P

Additional steps:
  • Rescan Repositorys
  • Check the state of data under Home -> Disk -> Right click on your [BackupJobName] -> Properties
  • If there are entries with a X -> Right click -> Forget -> All unavailable backups
Image

I must wait for the next runtime of Tape Job and will give you tomorrow a feedback.

Regards,
Parzival

michaeldoherty
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Re: Unable to build tape backup record

Post by michaeldoherty » Mar 27, 2019 5:23 pm

Same error for me, any update on a possible solution?

Dima P.
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Re: Unable to build tape backup record

Post by Dima P. » Mar 27, 2019 7:37 pm

Parzival,
Thank you for sharing the solution with the community!

michaeldoherty,
According to the instructions above the error was caused by corrupted backup file in the backup chain (tape job was not able to process the backup chain with incomplete restore point). That's said, I still recommend you to open the support case to investigate the root cause. If you do, please share the case ID in this thread. Thank you!

fernando.ribeira
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Re: Unable to build tape backup record

Post by fernando.ribeira » Mar 29, 2019 1:47 pm

Same error here, no solution, case 03472672.

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