Unknown media (possibly in use by another application)

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Unknown media (possibly in use by another application)

Veeam Logoby rm4g00 » Fri Mar 10, 2017 10:24 am

Im slowly loosing the will with Veeam..

-New backup server- catalog tape from prior month to restore a job - i reieve the following error for an unrecongized tape with confirmed data Unknown media (possibly in use by another application)

Does anyone know of a way of getting this data>? latest veeam version .823 -2012r2 HP 1/8 G2 autoloader

thanks
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Re: Unknown media (possibly in use by another application)

Veeam Logoby v.Eremin » Fri Mar 10, 2017 11:39 am

Are you positive that tape was written by Veeam? If so, what product version did you use then and what product version do you use now?
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Re: Unknown media (possibly in use by another application)

Veeam Logoby rm4g00 » Fri Mar 10, 2017 12:00 pm

Positive, last months backup tape job- the only difference is the server has been upgraded to 2012r2 and veeam upgraded to the latest version.
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Re: Unknown media (possibly in use by another application)

Veeam Logoby v.Eremin » Fri Mar 10, 2017 12:14 pm

Then, please, reach our support team for further investigation, described situation does not look expected.
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Re: Unknown media (possibly in use by another application)

Veeam Logoby rm4g00 » Fri Mar 10, 2017 3:37 pm

I've opened a ticket- I've now tried a tape from last year & the same error... not good.
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Re: Unknown media (possibly in use by another application)

Veeam Logoby v.Eremin » Fri Mar 10, 2017 5:48 pm

Yep, the reported issue seems strange, so support assistance is definitely required here. We'd also appreciate, if you provide us with a support ticket number, once it's opened.
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Re: Unknown media (possibly in use by another application)

Veeam Logoby rm4g00 » Mon Mar 20, 2017 1:01 pm

Support hasnt found anything yet... does anyone have any solution?
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Re: Unknown media (possibly in use by another application)

Veeam Logoby v.Eremin » Mon Mar 20, 2017 4:18 pm

Can you tell us your ticket number so that we can investigate it internally?
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Re: Unknown media (possibly in use by another application)

Veeam Logoby StephanG » Wed Apr 12, 2017 11:56 am

I also had this problem. Support said. We cannot do anything. Tape failed and must be formatted.

Almost every backup set (we backup every month) has at least one tape that cannot be recognized.
Case No. was 02051173
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Re: Unknown media (possibly in use by another application)

Veeam Logoby v.Eremin » Wed Apr 12, 2017 4:47 pm

Unfortunately, the case is not in English, so we cannot make sense of it. But I can see that at some point tapes were erased manually, did a support engineer instruct you to do so or was it your own initiative?
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Re: Unknown media (possibly in use by another application)

Veeam Logoby rm4g00 » Tue Aug 01, 2017 4:53 pm

Yup pretty useless- this is a veeam issue literally knowone can solve as of yet- tapes are useless unless my backup server is the exact same settings as the one that conducted the read/write - same block size.

Veeam support havent really been useful with this one and referred me to my tape drive manufacturer- whom I dont have a support contract with.. meanwhile the users in my company have nothing...
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Re: Unknown media (possibly in use by another application)

Veeam Logoby v.Eremin » Wed Aug 02, 2017 11:14 am

As mentioned above, what is your support ticket number? It's needed in order for us to investigate the issue internally and see whether you ran into expected behavior or not. Thanks.
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