Discussions specific to tape backups
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Lagcat
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UnloadTapeFromDrive

Post by Lagcat » Feb 29, 2016 10:05 am

Hello

i am receiving a error on every tape backup i have retried now - this was using veeam 8 and now veeam 9 so i do not believe this is a software issue

from the tape job i receive this:

Code: Select all

27/02/2016 22:38:50 :: Unloading tape GBGIL216 from Drive 1 (Server: SGBGILVBRP01.eu.hsi.local, Library: GBGIL_Autoloader_1x8, Drive ID: Tape0) to Slot 6 Error: The operation completed successfully.
DeviceIoControl(ChangerGetElementStatus) with sourceAddress = '0', destAddress = '5', symLink = '\\?\scsi#changer&ven_hp&prod_1x8_g2_autoldr#5&163f95c2&0&000601#{53f56310-b6bf-11d0-94f2-00a0c91efb8b}'
--tr:Error code: 0x00000000
--tr:Timed out waiting for device ready status on MoveMedium operation, source element ChangerDrive#0, dest 

27/02/2016 22:40:02 :: Failed to eject tape Error: The operation completed successfully.
DeviceIoControl(ChangerGetElementStatus) with sourceAddress = '0', destAddress = '5', symLink = '\\?\scsi#changer&ven_hp&prod_1x8_g2_autoldr#5&163f95c2&0&000601#{53f56310-b6bf-11d0-94f2-00a0c91efb8b}'
--tr:Error code: 0x00000000
--tr:Timed out waiting for device ready status on MoveMedium operation, source element ChangerDrive#0, destination element ChangerSlot#5
The operation completed successfully.
DeviceIoControl(ChangerGetElementStatus) 
but with the HP support i receive 2 different messages:

Analysis Results version: V06.05.2015 Firmware rev 25DW is up-to-date for Ultrium 6-SCSI as of Mon Oct 5 19:00:00 2015. Rule 19.12 (Performance & Config./PMR set): The drive is reporting that Media Removal has been Prevented. This is usually set by the Backup Application, or other software controlling the drive. This does not indicate a problem with the drive, but may cause the tape to appear to be stuck. There were 20 rules and 141 subrules checked. Device Analysis completed, and warnings have been reported.

Test 'LTO Drive Assessment test' started on device 'HP Ultrium 6-SCSI' at address '3/0.9.0' This test will overwrite all the data on this tape. Would you like to continue the test? Failed Operations Log Analysis Results LTO Drive Assessment Test, version V11.06.2015 Test run: Mon Feb 29 09:48:03 2016 Drive serial number: HUJ44322VM The soft unload operation failed to complete. Sense Key 0x05, Sense Code 0x5302 (Medium removal prevented) Error Code: 0x1c01 DR_ERROR_UNLOAD_WITH_PMR (Attempt to unload a cartridg... Data Cartridge Information: Vendor: HP Format: LTO-6 Serial Number: X150224597 Barcode: GBGIL216L6 The soft unload operation failed to complete. Sense Key 0x05, Sense Code 0x5302 (Medium removal prevented) Error Code: 0x1c01 DR_ERROR_UNLOAD_WITH_PMR (Attempt to unload a cartridg... The LTO Drive Assessment Test has checked the history and operation of the selected drive, and problems have been reported. The drive is no longer recommended for use. Please contact hp support for further assistance.

so i am unsure where the problem is - i have a ticket with HP but i think they will blame the backup

Dima P.
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Re: UnloadTapeFromDrive

Post by Dima P. » Feb 29, 2016 10:42 am

Hi Jake,

Any chance, you've opened a case with our support team?

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