v9 U1 File to Tape Job Properites Locks Domain Account

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v9 U1 File to Tape Job Properites Locks Domain Account

Veeam Logoby rreed » Wed Apr 20, 2016 8:55 pm

Afternoon everyone. Just applied v9 U1, hopped back on to have a look around. While checking through the settings of our existing file to tape backup jobs I noticed they all showed 0.0 size in the files and folders. Tried next past the Files and Folder screen, they immediately prompt for credentials. I select my existing credentials and it throws "username or password is incorrect." Same one we've been using, it's not expired, etc. I can scan repositories, normal backup jobs work, application processing and all. The moment I try to view a file to tape job properties, it locks the domain account (4 bad tries).

Anyone else?
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Re: v9 U1 File to Tape Job Properites Locks Domain Account

Veeam Logoby rreed » Wed Apr 20, 2016 9:04 pm

Tracing it back to my tape backup server, which is handling the files. Looks like if the job points to files on the tape server itself, it's fine. It'll bring up the size, does not lock out the domain account. If I look at the properties for a job in which the tape server is handling files that are on a UNC elsewhere, it locks out the account w/ (4) bad tries.
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Re: v9 U1 File to Tape Job Properites Locks Domain Account

Veeam Logoby rreed » Wed Apr 20, 2016 9:24 pm

But the source workstation passing the credentials is the B&R server. No process ID given though. :D What a fun game of tennis, 7-love. Over to you please, Veeam.

Oops, just found the offending process. Logon process, NtLmSsp on the B&R server. Authentication Package, NTLM. Enjoy.
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Re: v9 U1 File to Tape Job Properites Locks Domain Account

Veeam Logoby v.Eremin » Thu Apr 21, 2016 9:34 am

I'm wondering what is selected as a source of a tape job. Isn't a CIFS share by any chance? Thanks.
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Re: v9 U1 File to Tape Job Properites Locks Domain Account

Veeam Logoby rreed » Thu Apr 21, 2016 1:11 pm

It is! The local E: of the tape server job works fine, I can look at properties, run it, edit, etc. No problem. All my other tape jobs are pointed to CIFS shares.
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Re: v9 U1 File to Tape Job Properites Locks Domain Account

Veeam Logoby v.Eremin » Thu Apr 21, 2016 1:42 pm

Then, kindly, open a support ticket and post its number here.

We're currently working on a hot fix and planning to release on the next week. Once it's available, it will be shared with you by our support team.

Thanks.
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Re: v9 U1 File to Tape Job Properites Locks Domain Account

Veeam Logoby rreed » Thu Apr 21, 2016 1:52 pm

Thanks Vladimir. #01771117. Hopefully it will be w/in the next week - monthly tape backups are expected to fire up! :D
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Re: v9 U1 File to Tape Job Properites Locks Domain Account

Veeam Logoby v.Eremin » Fri Apr 22, 2016 10:01 am

I've passed your case ID to the QA team. We're still looking at making a fix available during the next week. Thanks.
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Re: v9 U1 File to Tape Job Properites Locks Domain Account

Veeam Logoby alacard » Fri Apr 22, 2016 4:08 pm

Same thing here! I was about to beat my head against my desk. Thank goodness I found this forum. Please Please fix this. This is become a real pain :x
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Re: v9 U1 File to Tape Job Properites Locks Domain Account

Veeam Logoby alacard » Fri Apr 22, 2016 4:40 pm

rreed wrote:Afternoon everyone. Just applied v9 U1, hopped back on to have a look around. While checking through the settings of our existing file to tape backup jobs I noticed they all showed 0.0 size in the files and folders. Tried next past the Files and Folder screen, they immediately prompt for credentials. I select my existing credentials and it throws "username or password is incorrect." Same one we've been using, it's not expired, etc. I can scan repositories, normal backup jobs work, application processing and all. The moment I try to view a file to tape job properties, it locks the domain account (4 bad tries).

Anyone else?


Did you have 9 without the update? and did the update cause this to happen? IF so can i roll back to 9 without the update?
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Re: v9 U1 File to Tape Job Properites Locks Domain Account

Veeam Logoby rreed » Fri Apr 22, 2016 5:28 pm

We were running v9 for some time w/o issue. Applied U1, noticed this right away. I took a snapshot before (B&R server is a VM) but having run a few normal backups since then I'm not sure how easy rolling back would be when a reverted snapshot sees newer backups on the repositories. I was looking forward to some of the fixes in U1. Hopefully the fix comes out soon.

Question Veeam forum admins, how closely do you work w/ the general support team? Reason I ask is because I opened my ticket as requested, and indicated in the ticket that this seems to have appeared after the update, and that y'all here indicated there is a fix coming out soon. Here is the response I got back from support. There almost seems like a disconnect perhaps?

"From reviewing existing issues with the update, I have determined that the issue is likely not due to the update. However if you wish to be included in potential testing cases, I would greatly suggest posting within that thread. Bugfixes are not immediately available as soon as they are created and this incident is extremely recent."
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Re: v9 U1 File to Tape Job Properites Locks Domain Account

Veeam Logoby v.Eremin » Mon Apr 25, 2016 9:13 am

Question Veeam forum admins, how closely do you work w/ the general support team?

Quite close, I'd say. However we're international company with offices distributed all over across the globe, so, occasional delays in communication are expected.

I've already contacted the support engineer managing your ticket to clarify the situation.

Same thing here! I was about to beat my head against my desk. Thank goodness I found this forum. Please Please fix this. This is become a real pain :x

Could you open your own ticket and reference the case 01771117? You'd be provided with a hot fix, as soon as it's available.

Thanks.
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Re: v9 U1 File to Tape Job Properites Locks Domain Account

Veeam Logoby alacard » Mon Apr 25, 2016 11:10 am 1 person likes this post

01771963 thanks
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Re: v9 U1 File to Tape Job Properites Locks Domain Account

Veeam Logoby v.Eremin » Wed Apr 27, 2016 12:08 pm

rreed wrote:Thanks Vladimir. #01771117.

alacard wrote:01771963 thanks

Guys, I've shared the hot fix with the engineers managing your cases.

Anyone experiencing similar problems, please, create your own ticket and refer to either of cases reported above.

Thanks.
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Re: v9 U1 File to Tape Job Properites Locks Domain Account

Veeam Logoby rreed » Tue May 03, 2016 4:21 pm

Aha, looks like it also happens w/ a UNC Windows share, not just CIFS. :? Waiting on our internal change control process to get the hotfix applied...
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