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Didi7
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Veeam B&R v9.5 U4b (Confirmations) ...

Post by Didi7 » Aug 09, 2019 10:46 am 5 people like this post

Hello everybody,

I would like to inform you, that we had no issues with tape media and the tape library upgrading from Veeam B&R v9.5 U4 to U4b (2 weeks ago) so far. In this environment we have ...

* HPE DL180 G6 Server (QuadCore-CPU and 8GB RAM) with Windows Server 2008R2 SP1 with all Windows Updates
* HPE MSL2024 LTO-6 tape library

In the upcoming weeks we will continue to upgrade the remaining Veeam B&R 9.5 U4 servers to U4b (dissimilar HW-configurations).

All Veeam servers without tape infrastructure components are already running with Veeam B&R 9.5 U4b successfully.

Will post further results as time goes by.

Regards,
Didi7
Using the most recent Veeam B&R in 18 different environments now and counting!

Dima P.
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Re: Veeam B&R v9.5 U4b (Confirmations) ...

Post by Dima P. » Aug 09, 2019 3:37 pm

Hello Didi7,

Thank you for sharing! Side note - I'd strongly recommended to install the following patch after deploying Update 4b - KB 2983 just to be safe (based on users reports standalone devices below LTO6 are affected, but I'd install this hotfix anyway). Cheers!

CPCS
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Re: Veeam B&R v9.5 U4b (Confirmations) ...

Post by CPCS » Aug 12, 2019 7:21 am 1 person likes this post

I just stumbled over this thread, thanks to the Newsletter!

I am struggling with "this" issues for nearly two weeks now and on Friday I finally ordered spare HBA and cabling due to Windows throwing LSI_SAS Controller Errors, HP Support kind of confirmed LTO-drive Problems and cross-checking of ports and cabling also didn’t changed anything. Due to the error didn’t Pop up right away after the upgrade and also was not constant, i could bight me in the ass not opening a Veeam ticket also....

Especially because i already spotted that Veeam was only doing Software encryption anymore, but i could really tell if it was Hardware before, because there was also the HPE HW Encryption kit for a few k€ when i set this up.

After installing the patch Hardware encryption works again and backup is running at this moment

I would like to add that we are using a library and not a standalone drive!

HP DL380p gen8 with HBA H221
HP MSL4048 SAS 2x LTO-5 (3000)

timlongbotham
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Re: Veeam B&R v9.5 U4b (Confirmations) ...

Post by timlongbotham » Aug 12, 2019 8:44 am

Lucky you Didi7! My pain continues...

Dima P.
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Re: Veeam B&R v9.5 U4b (Confirmations) ...

Post by Dima P. » Aug 12, 2019 11:05 am

Hello Tim,

Any chance you have a case ID to shared? I'd love to help you to get it resolved. Cheers!

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Re: Veeam B&R v9.5 U4b (Confirmations) ...

Post by kmbelt » Aug 12, 2019 5:38 pm

CPCS wrote:
Aug 12, 2019 7:21 am
I just stumbled over this thread, thanks to the Newsletter!

I am struggling with "this" issues for nearly two weeks now and on Friday I finally ordered spare HBA and cabling due to Windows throwing LSI_SAS Controller Errors, HP Support kind of confirmed LTO-drive Problems and cross-checking of ports and cabling also didn’t changed anything. Due to the error didn’t Pop up right away after the upgrade and also was not constant, i could bight me in the ass not opening a Veeam ticket also....

Especially because i already spotted that Veeam was only doing Software encryption anymore, but i could really tell if it was Hardware before, because there was also the HPE HW Encryption kit for a few k€ when i set this up.

After installing the patch Hardware encryption works again and backup is running at this moment

I would like to add that we are using a library and not a standalone drive!

HP DL380p gen8 with HBA H221
HP MSL4048 SAS 2x LTO-5 (3000)
I'm having some issues with mine also. I have DL servers at least Gen8 and a gen 9 or two hosting hp libraries.

MSL4048 with 2 x LTO6 - Can see library but drives are offline and cannot be changed
MSL2024 with 2 x LTO5 - I/O error
1/8 Autoloader with LTO4 - I/O error

All 3 quit working. Opened a ticket, but support takes a couple days to get back to me. I have done the upgrade twice now because i cannot go a week without writing to my tape. I have tried a couple different fixes they sent, but none rectified the issue for me. I'll hold out for now i guess.

Regnor
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Re: Veeam B&R v9.5 U4b (Confirmations) ...

Post by Regnor » Aug 13, 2019 7:01 am

We've also had I/O errors with different tape devices at a customer after upgrading and received a hotfix which solved the problem/errors.
I'm not sure if you're affected by the same problem, but please ask support if there's a hotfix available.

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Re: Veeam B&R v9.5 U4b (Confirmations) ...

Post by Hauke » Aug 15, 2019 8:18 am

We had the same issues, tape backups not working after 4b installation.

HPE MSL4048 tape library with 2*LTO6 drives. Latest firmware's.

Looks like KB2983 fixed the issues, currently testing tape inventory. Looking good. Will test a backup job later.

[01.08.2019 12:35:40] < 2572> mt | WARN|The semaphore timeout period has expired.
[01.08.2019 12:35:40] < 2572> mt | >> |DeviceIoControl fails or is pending.
[01.08.2019 12:35:40] < 2572> mt | >> |--tr:Error code: 0x00000079
[01.08.2019 12:35:40] < 2572> mt | >> |--tr:Failed to disable hardware encryption.
[01.08.2019 12:35:40] < 2572> mt | ERR |Checksum error was detected in CommonBlockHeader, startOffset: 0, endOffset: 52.
[01.08.2019 12:35:40] < 2572> mt | >> |--tr:TapeReader failed to read media header.
[01.08.2019 12:35:40] < 2572> mt | >> |An exception was thrown from thread [2572].

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