Wrong documentation - tape restore

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Wrong documentation - tape restore

Veeam Logoby check4backup » Tue Jan 30, 2018 10:50 am

Hi,

Tape Devices Support User Guide
December, 2017 - page 150


Restoring Files from Tape
Step 1. Launch the Files from Tape Wizard
To run the Files from Tape wizard, open the Home tab and click Restore on the ribbon. Choose Tape > Restore Files.


There is no tape restore on the ribbon, only Microsoft Hyper-V backup...
Either the documentation is wrong or this is a bug.

Veeam 9.5.0.1536

Many thanks and best regards
check4backup
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Re: Wrong documentation - tape restore

Veeam Logoby v.Eremin » Tue Jan 30, 2018 11:17 am

Do you have a tape server added and at least one tape backup registered on your backup server? Thanks.
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Re: Wrong documentation - tape restore

Veeam Logoby check4backup » Wed Jan 31, 2018 9:08 am

Yes, a tape server is registered. Otherwise it wouldn't matter. There are tape jobs available. The jobs run without problems. By selecting files, I can also restore them. But the wizard cannot be started via the ribbon as described in the documentation.
I only have file-to-tape jobs.
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Re: Wrong documentation - tape restore

Veeam Logoby lyapkost » Thu Feb 01, 2018 8:20 am

Hi. Thanks for noticing, I can confirm it, the file from tape restore option is hidden in the ribbon unless you have at least one backup on tapes. We'll fix it in future updates. Please use node Files instead of the ribbon.
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[MERGED] Restore from tape 9.5.0.1536

Veeam Logoby rm4g00 » Tue Feb 06, 2018 11:34 am

Restore from tape 9.5.0.1536

Hi.

Does any know how to restore from tape in version 9.5.0.1536 - I used to have this ability now after the update - I no longer can do this ?

Anyone know how?

Thanks
Ross
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Re: Restore from tape 9.5.0.1536

Veeam Logoby v.Eremin » Tue Feb 06, 2018 12:35 pm

Aren't you talking about this issue by any chance? Thanks.
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Re: Restore from tape 9.5.0.1536

Veeam Logoby rm4g00 » Tue Feb 06, 2018 1:06 pm

Hi.

So how do I go about selecting a file from tape - just select restore from file in general then the restore point and have the tapes inserted?

Do you know when this will be fixed.

Thanks
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Re: Wrong documentation - tape restore

Veeam Logoby v.Eremin » Tue Feb 06, 2018 1:59 pm

The restore option should be available on the FIles node (on the left).

The issue will be fixed in one of the next product updates.

Thanks.
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Re: Wrong documentation - tape restore

Veeam Logoby rm4g00 » Wed Feb 07, 2018 7:06 am

I'm totally blind...I don't know where this is... I only have the ability to restore from restore points not take...can you provide screenshots where this is? And when will this be fixed
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Re: Wrong documentation - tape restore

Veeam Logoby rm4g00 » Wed Feb 07, 2018 7:11 am

Apologies

I've found it..thanks for your help
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Re: Wrong documentation - tape restore

Veeam Logoby v.Eremin » Wed Feb 07, 2018 12:42 pm

You're welcome. Thank you for drawing our attention to this issue, it got tracked already and should be addressed in future updates.
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Re: Wrong documentation - tape restore

Veeam Logoby TrevorBell » Fri Aug 03, 2018 8:51 am

Any update when this bug in the gui will be fixed ?

Work around is fine, just want to make sure this is still on the radar to be fixed ;)


Case # 03130099

Thanks

Trev
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Re: Wrong documentation - tape restore

Veeam Logoby v.Eremin » Fri Aug 03, 2018 9:11 am

Currently, the fix is planned for Update 4. Thanks.
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