Backup agent for Linux servers and workstations on-premises or in the public cloud
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sl0n
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[error] Failed to perform backup

Post by sl0n » Jul 12, 2018 8:41 pm

Hi,

I think having upgraded to v. 2.0.1.665 on Linux Mint 18.3 I now receive the following errors when trying to run a backup:

[warn] Some backup files are missing in repository
[error] Failed to perform backup
[error] SQL logic error or missing database
[error] Unable to run query
[error] StorageScope: Unable to delete Storage with id [{63165dcf-9671-4e21-9279-66969adbb460}]

Any ideas?

PTide
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Re: error] Failed to perform backup

Post by PTide » Jul 13, 2018 3:03 pm

Hi,

Provided that you haven't changed job settings, you should contact our support team directly as the upgrade procedure should not result in such behaviour.

Thanks

sl0n
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Re: error] Failed to perform backup

Post by sl0n » Jul 17, 2018 7:15 pm

I didn't bother, just re-installed everything ..

PTide
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Re: error] Failed to perform backup

Post by PTide » Jul 18, 2018 11:02 am

Ok, thanks for getting back to us anyway. I'll ask our QA team to reproduce the issue.

Thanks

zmr@coinsys.ru
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Re: error] Failed to perform backup

Post by zmr@coinsys.ru » Jul 25, 2018 4:32 am

Hi!
I have the same problem on Ubuntu 14.04.5. Is there a solution for it?

Code: Select all

      06:00:02        Job BackupJob started at 2018-07-25 06:00:02 +05
      06:00:02        Retrying the job
      06:00:02        [error] Failed to perform backup
      06:00:02        [error] SQL logic error or missing database
      06:00:02        [error] Unable to run query
      06:00:02        [error] OibSensitiveInfoScope: Unable to find oib sensitive info by id
      06:00:02        [error] OibScope: Unable to get OIBs by Point id [{d16a3312-9cc4-46e2-beaa-d89b91fec808}]
      06:00:02        [error] Failed to prepare job
      06:00:02        [error] Processing finished with errors at 2018-07-25 06:00:02 +05

PTide
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Re: error] Failed to perform backup

Post by PTide » Jul 25, 2018 10:54 am

Hi,

Have you contacted our support team already? Did you perform any sort of upgrades (either Agent or OS)?

Thank you

zmr@coinsys.ru
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Re: error] Failed to perform backup

Post by zmr@coinsys.ru » Jul 25, 2018 11:48 am

Hi,

In support of not yet written. I hoped there was an answer on the forum.

OS and agent updated to the latest versions.

From applications in the OS, only LAMP and a site in PHP are installed.

PTide
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Re: error] Failed to perform backup

Post by PTide » Jul 25, 2018 4:16 pm

As per forum rules, you must include support case ID when posting about any technical issue, as requested when you click "New Topic".

Please post your support case ID once you get one.

Thanks

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