Failed Backup - Snapshot Deadlock Detected

Backup agent for Linux servers and workstations on-premises or in the public cloud

Failed Backup - Snapshot Deadlock Detected

Veeam Logoby FTL » Wed Apr 05, 2017 11:34 am

Hi

Im trying to use the free tool to backup an ubuntu 12.04 machine for the first time

Ive successfully installed it and connected it to my Windows SMB share but when i start the backup it errors with:

Job EV-NAGIOS satrted at xxxxxx
Preparing to backup
Creating volume snapshot
Starting full backup to Respository_1
Backing up BIOS bootloader on /dev/sda
[error] Backing up sda
[error] Failed to perform backup
[error] Snapshot deadlock detected
[error] Snapshot deadlock detected

Here is the relevant chunk from the syslog if it helps?

Code: Select all
Apr  5 12:08:28 EV-NAGIOS kernel: [ 5125.547981]     veeamsnap:ctrl_fops.c:ctrl_open file=0xee87e9c0
Apr  5 12:08:28 EV-NAGIOS kernel: [ 5125.547987]     veeamsnap:ctrl_pipe.c:ctrl_pipe_new .
Apr  5 12:08:28 EV-NAGIOS kernel: [ 5125.548073]     veeamsnap:ctrl_fops.c:ioctl_tracking_collect Collecting tracking device:
Apr  5 12:08:28 EV-NAGIOS kernel: [ 5125.548084]     veeamsnap:tracking.c:tracking_collect dev_id=8:1
Apr  5 12:08:28 EV-NAGIOS kernel: [ 5125.548086]     veeamsnap:tracking.c:tracking_collect snap_number=1
Apr  5 12:08:28 EV-NAGIOS kernel: [ 5125.548089]     veeamsnap:tracking.c:tracking_collect cbt_map_size=551008
Apr  5 12:08:28 EV-NAGIOS kernel: [ 5125.549802]     veeamsnap:tracking.c:tracking_add Adding. dev_id=8:1
Apr  5 12:08:28 EV-NAGIOS kernel: [ 5125.549805]     veeamsnap:tracking.c:tracking_add Device already tracking. Device=8:1
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238098]     veeamsnap:ctrl_pipe.c:ctrl_pipe_write length=48
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238105]     veeamsnap:ctrl_pipe.c:ctrl_pipe_command_initiate unique_id=4727fe72-beb5-4d5f-b4946d9e0ab12ef6
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238109]     veeamsnap:ctrl_pipe.c:ctrl_pipe_command_initiate stretch_empty_limit=536870912
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238113]     veeamsnap:ctrl_pipe.c:ctrl_pipe_command_initiate snapshotdata_dev_id=8:1
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238116]     veeamsnap:ctrl_pipe.c:ctrl_pipe_command_initiate dev_id_list_length=1
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238119]     veeamsnap:ctrl_pipe.c:ctrl_pipe_command_initiate dev_id=8:1
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238125]     veeamsnap:snapshotdata.c:snapshotdata_stretch_create id=4727fe72-beb5-4d5f-b4946d9e0ab12ef6
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238129]     veeamsnap:snapshotdata.c:snapshotdata_stretch_create dev_id=8:1
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238141]     veeamsnap:snapshotdata.c:__snapshotdata_create_blk_info blocks count =0x0
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238145]     veeamsnap:snapshotdata.c:snapshotdata_stretch_create New snapshot stretch added to container.
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238149]     veeamsnap:snapshotdata.c:snapshotdata_stretch_add_dev device=8:1
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238158]     veeamsnap:snapshotdata.c:__snapshotdata_check_io_compatibility Compatible snapshot data device and 8:1
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238196]     veeamsnap:snapshotdata.c:__snapshotdata_create_common Zero ranges bitmap create. sectors count=0x10d0c000
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238200]     veeamsnap:snapshotdata.c:snapshotdata_stretch_add_dev Zeroing ranges set for device 8:1
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238204]     veeamsnap:rangevector.c:rangevector_sort Sort zero ranges count=0
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238207]     veeamsnap:rangevector.c:rangevector_sort Swap count=0
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238211]     veeamsnap:ctrl_pipe.c:ctrl_pipe_request_acknowledge .
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238214]     veeamsnap:ctrl_pipe.c:ctrl_pipe_push_request .
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238221]     veeamsnap:ctrl_pipe.c:ctrl_pipe_poll POLLIN
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238225]     veeamsnap:ctrl_pipe.c:ctrl_pipe_read .
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238334]     veeamsnap:ctrl_pipe.c:ctrl_pipe_write length=200
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238336]     veeamsnap:ctrl_pipe.c:ctrl_pipe_command_next_portion .
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238341]     veeamsnap:ctrl_pipe.c:ctrl_pipe_command_next_portion unique_id=4727fe72-beb5-4d5f-b4946d9e0ab12ef6
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238349]     veeamsnap:snapshotdata.c:snapshotdata_FindByDevId Snapshot data for device successfully found. dev_id=8:1
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238353]     veeamsnap:ctrl_pipe.c:ctrl_pipe_command_next_portion Zero sectors set. ranges: 11
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238356]     veeamsnap:ctrl_pipe.c:ctrl_pipe_command_next_portion range: ofs=0x48000 cnt=0x4000
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238360]     veeamsnap:ctrl_pipe.c:ctrl_pipe_command_next_portion range: ofs=0x54000 cnt=0x4000
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238364]     veeamsnap:ctrl_pipe.c:ctrl_pipe_command_next_portion range: ofs=0x5c000 cnt=0x10000
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238367]     veeamsnap:ctrl_pipe.c:ctrl_pipe_command_next_portion range: ofs=0x74000 cnt=0x8000
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238370]     veeamsnap:ctrl_pipe.c:ctrl_pipe_command_next_portion range: ofs=0x90000 cnt=0x8000
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238373]     veeamsnap:ctrl_pipe.c:ctrl_pipe_command_next_portion range: ofs=0x9c000 cnt=0x10000
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238377]     veeamsnap:ctrl_pipe.c:ctrl_pipe_command_next_portion range: ofs=0xb0000 cnt=0x8000
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238380]     veeamsnap:ctrl_pipe.c:ctrl_pipe_command_next_portion range: ofs=0xd8000 cnt=0x4000
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238383]     veeamsnap:ctrl_pipe.c:ctrl_pipe_command_next_portion range: ofs=0xec000 cnt=0x4000
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238386]     veeamsnap:ctrl_pipe.c:ctrl_pipe_command_next_portion range: ofs=0x10b14000 cnt=0xec000
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238389]     veeamsnap:ctrl_pipe.c:ctrl_pipe_command_next_portion range: ofs=0x10c40000 cnt=0xcc000
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238393]     veeamsnap:rangevector.c:rangevector_sort Sort zero ranges count=11
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.238396]     veeamsnap:rangevector.c:rangevector_sort Swap count=0
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.239415]     veeamsnap:snapshot.c:snapshot_Create device=8:1
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.239421]     veeamsnap:snapshot.c:_snapshot_add_tracker Adding. dev_id=8:1
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.239424]     veeamsnap:snapshot.c:_snapshot_add_tracker Device already under change tracking. Device=8:1
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.239428]     veeamsnap:snapshot.c:_snapshot_add_data Snapshot data exist for device=8:1
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.239432]     veeamsnap:tracker.c:_tracker_freeze dev_id=8:1
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.348784]     veeamsnap:defer_io.c:defer_io_create .
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.348790]     veeamsnap:snapshotdata.c:snapshotdata_FindByDevId Snapshot data for device successfully found. dev_id=8:1
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.348794]     veeamsnap:defer_io.c:defer_io_create Snapshot data using for device=8:1
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.348836]     veeamsnap:defer_io.c:defer_io_create complete success.
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.348842]     veeamsnap:defer_io.c:defer_io_work_thread started.
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.348849]     veeamsnap:cbt_map.c:cbt_map_switch CBT map switch.
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.349170]     veeamsnap:tracker.c:_tracker_freeze Snapshot created. New snap number=3
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.366714]     veeamsnap:blk_dev_utile.c:blk_thaw_bdev thaw_bdev for device=8:1
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.366720]     veeamsnap:snapshot.c:snapshot_Create snapshot_id=0xeedae5e0
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.366725]     veeamsnap:snapimage.c:snapimage_create original_dev=8:1
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.366742]     veeamsnap:snapimage.c:snapimage_create image_dev=250:0
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.366787]     veeamsnap:snapimage.c:snapimage_create physical_block_size=512
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.366790]     veeamsnap:snapimage.c:snapimage_create logical_block_size=512
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.366799]     veeamsnap:snapimage.c:snapimage_create device name=veeamimage0
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.366802]     veeamsnap:snapimage.c:snapimage_create capacity=144443441152
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.366868]     veeamsnap:snapimage.c:snapimage_processor_thread started.
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.367224]     veeamsnap:ctrl_fops.c:ioctl_tracking_collect Collecting tracking device:
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.367234]     veeamsnap:tracking.c:tracking_collect dev_id=8:1
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.367237]     veeamsnap:tracking.c:tracking_collect snap_number=2
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.367240]     veeamsnap:tracking.c:tracking_collect cbt_map_size=551008
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.368481]     veeamsnap:snapimage.c:__snapimage_open dev=250:0
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.368536]     veeamsnap:snapimage.c:__snapimage_ioctl dev=250:0
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.368539]     veeamsnap:snapimage.c:__snapimage_ioctl cmd=21297
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.368541]     veeamsnap:snapimage.c:__snapimage_ioctl arg=0x0
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.431788]     veeamsnap:snapimage.c:__snapimage_release dev id=250:0
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.434524]     veeamsnap:snapimage.c:__snapimage_open dev=250:0
Apr  5 12:08:29 EV-NAGIOS kernel: [ 5126.435240]     veeamsnap:snapimage.c:__snapimage_release dev id=250:0
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.444263]     veeamsnap:snapimage.c:__snapimage_open dev=250:0
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.444278]     veeamsnap:snapimage.c:__snapimage_ioctl dev=250:0
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.444282]     veeamsnap:snapimage.c:__snapimage_ioctl cmd=21297
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.444285]     veeamsnap:snapimage.c:__snapimage_ioctl arg=0x0
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.477820]     veeamsnap:snapimage.c:__snapimage_release dev id=250:0
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.516626]     veeamsnap:ctrl_fops.c:ctrl_open file=0xf2a80d80
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.516632]     veeamsnap:ctrl_pipe.c:ctrl_pipe_new .
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.516640]     veeamsnap:snapimage.c:snapimage_collect_images count=0
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.516643]     veeamsnap:snapimage.c:snapimage_collect_images real_count=1
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.516675]     veeamsnap:snapimage.c:snapimage_collect_images count=1
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.516678]     veeamsnap:snapimage.c:snapimage_collect_images real_count=1
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.516771]     veeamsnap:ctrl_fops.c:ctrl_release file=0xf2a80d80
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.516774]     veeamsnap:ctrl_pipe.c:ctrl_pipe_release_cb .
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.516830]     veeamsnap:snapimage.c:__snapimage_open dev=250:0
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.516838]     veeamsnap:snapimage.c:__snapimage_ioctl dev=250:0
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.516841]     veeamsnap:snapimage.c:__snapimage_ioctl cmd=21297
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.516844]     veeamsnap:snapimage.c:__snapimage_ioctl arg=0x0
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.531767]     veeamsnap:snapimage.c:__snapimage_release dev id=250:0
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.531839]     veeamsnap:snapimage.c:__snapimage_open dev=250:0
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.602526] EXT4-fs (veeamimage0): ext4_orphan_cleanup: deleting unreferenced inode 2624331
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.607704] EXT4-fs (veeamimage0): ext4_orphan_cleanup: deleting unreferenced inode 2624299
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.610690] EXT4-fs (veeamimage0): ext4_orphan_cleanup: deleting unreferenced inode 2624309
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.613394] EXT4-fs (veeamimage0): ext4_orphan_cleanup: deleting unreferenced inode 2621536
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.613419] EXT4-fs (veeamimage0): ext4_orphan_cleanup: deleting unreferenced inode 2624322
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.613437] EXT4-fs (veeamimage0): ext4_orphan_cleanup: deleting unreferenced inode 2624321
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.613457] EXT4-fs (veeamimage0): ext4_orphan_cleanup: deleting unreferenced inode 2624302
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.615662] EXT4-fs (veeamimage0): ext4_orphan_cleanup: deleting unreferenced inode 2623976
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.634172] EXT4-fs (veeamimage0): ext4_orphan_cleanup: deleting unreferenced inode 918545
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.635951] EXT4-fs (veeamimage0): ext4_orphan_cleanup: deleting unreferenced inode 919327
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.656069] EXT4-fs (veeamimage0): ext4_orphan_cleanup: deleting unreferenced inode 2896144
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.667743] EXT4-fs (veeamimage0): ext4_orphan_cleanup: deleting unreferenced inode 2890726
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.679392] EXT4-fs (veeamimage0): ext4_orphan_cleanup: deleting unreferenced inode 2886575
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.679405] EXT4-fs (veeamimage0): ext4_orphan_cleanup: deleting unreferenced inode 2886522
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.679416] EXT4-fs (veeamimage0): ext4_orphan_cleanup: deleting unreferenced inode 2886521
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.679424] EXT4-fs (veeamimage0): ext4_orphan_cleanup: deleting unreferenced inode 2886518
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.679432] EXT4-fs (veeamimage0): 16 orphan inodes deleted
Apr  5 12:08:37 EV-NAGIOS kernel: [ 5134.679435] EXT4-fs (veeamimage0): recovery complete
Apr  5 12:08:38 EV-NAGIOS kernel: [ 5135.020972] EXT4-fs (veeamimage0): mounted filesystem with ordered data mode. Opts: (null)
Apr  5 12:09:04 EV-NAGIOS kernel: [ 5160.896017] WRN veeamsnap:dio_request.h:dio_request_wait differed IO request timeout
Apr  5 12:09:14 EV-NAGIOS kernel: [ 5170.896018] WRN veeamsnap:dio_request.h:dio_request_wait differed IO request timeout
Apr  5 12:09:24 EV-NAGIOS kernel: [ 5180.896015] WRN veeamsnap:dio_request.h:dio_request_wait differed IO request timeout
Apr  5 12:09:34 EV-NAGIOS kernel: [ 5190.896016] WRN veeamsnap:dio_request.h:dio_request_wait differed IO request timeout
Apr  5 12:09:34 EV-NAGIOS kernel: [ 5190.896022] ERR veeamsnap:dio_request.h:dio_request_wait sect_processed=0x3a8
Apr  5 12:09:34 EV-NAGIOS kernel: [ 5190.896025] ERR veeamsnap:dio_request.h:dio_request_wait sect_len=0x3b0
Apr  5 12:09:34 EV-NAGIOS kernel: [ 5190.896029] ERR veeamsnap:snapshotdata.c:snapshotdata_SetCorrupted Now snapshot corrupted.
Apr  5 12:09:34 EV-NAGIOS kernel: [ 5190.935273] ERR veeamsnap:snapshotdata.c:snapshotdata_IsCorrupted Snapshot is corrupted for device 8:1
Apr  5 12:09:34 EV-NAGIOS kernel: [ 5191.654961] quiet_error: 55 callbacks suppressed
Apr  5 12:09:34 EV-NAGIOS kernel: [ 5191.654965] Buffer I/O error on device veeamimage0, logical block 17334272
Apr  5 12:09:34 EV-NAGIOS kernel: [ 5191.654968] lost page write due to I/O error on veeamimage0
Apr  5 12:09:34 EV-NAGIOS kernel: [ 5191.654971] JBD2: I/O error detected when updating journal superblock for veeamimage0-8.
Apr  5 12:09:34 EV-NAGIOS kernel: [ 5191.655451] Buffer I/O error on device veeamimage0, logical block 17334272
Apr  5 12:09:34 EV-NAGIOS kernel: [ 5191.655453] lost page write due to I/O error on veeamimage0
Apr  5 12:09:34 EV-NAGIOS kernel: [ 5191.655455] JBD2: I/O error detected when updating journal superblock for veeamimage0-8.
Apr  5 12:09:34 EV-NAGIOS kernel: [ 5191.655457] Buffer I/O error on device veeamimage0, logical block 17334272
Apr  5 12:09:34 EV-NAGIOS kernel: [ 5191.655459] lost page write due to I/O error on veeamimage0
Apr  5 12:09:34 EV-NAGIOS kernel: [ 5191.655461] JBD2: I/O error detected when updating journal superblock for veeamimage0-8.
Apr  5 12:09:34 EV-NAGIOS kernel: [ 5191.657149] Buffer I/O error on device veeamimage0, logical block 0
Apr  5 12:09:34 EV-NAGIOS kernel: [ 5191.657151] lost page write due to I/O error on veeamimage0
Apr  5 12:09:34 EV-NAGIOS kernel: [ 5191.658292]     veeamsnap:snapimage.c:__snapimage_release dev id=250:0
Apr  5 12:09:35 EV-NAGIOS kernel: [ 5191.944854]     veeamsnap:ctrl_fops.c:ctrl_open file=0xf1932900
Apr  5 12:09:35 EV-NAGIOS kernel: [ 5191.944861]     veeamsnap:ctrl_pipe.c:ctrl_pipe_new .
Apr  5 12:09:35 EV-NAGIOS kernel: [ 5191.944869]     veeamsnap:snapimage.c:snapimage_collect_images count=0
Apr  5 12:09:35 EV-NAGIOS kernel: [ 5191.944872]     veeamsnap:snapimage.c:snapimage_collect_images real_count=1
Apr  5 12:09:35 EV-NAGIOS kernel: [ 5191.944896]     veeamsnap:snapimage.c:snapimage_collect_images count=1
Apr  5 12:09:35 EV-NAGIOS kernel: [ 5191.944899]     veeamsnap:snapimage.c:snapimage_collect_images real_count=1
Apr  5 12:09:35 EV-NAGIOS kernel: [ 5191.944976]     veeamsnap:ctrl_fops.c:ctrl_release file=0xf1932900
Apr  5 12:09:35 EV-NAGIOS kernel: [ 5191.944978]     veeamsnap:ctrl_pipe.c:ctrl_pipe_release_cb .
Apr  5 12:09:35 EV-NAGIOS kernel: [ 5191.945011]     veeamsnap:snapimage.c:__snapimage_open dev=250:0
Apr  5 12:09:35 EV-NAGIOS kernel: [ 5191.945037]     veeamsnap:ctrl_fops.c:ctrl_open file=0xf672a180
Apr  5 12:09:35 EV-NAGIOS kernel: [ 5191.945040]     veeamsnap:ctrl_pipe.c:ctrl_pipe_new .
Apr  5 12:09:35 EV-NAGIOS kernel: [ 5192.387769] Buffer I/O error on device veeamimage0, logical block 0
Apr  5 12:09:35 EV-NAGIOS kernel: [ 5192.387778] Buffer I/O error on device veeamimage0, logical block 1
Apr  5 12:09:35 EV-NAGIOS kernel: [ 5192.387783] Buffer I/O error on device veeamimage0, logical block 2
Apr  5 12:09:35 EV-NAGIOS kernel: [ 5192.387787] Buffer I/O error on device veeamimage0, logical block 3
Apr  5 12:09:35 EV-NAGIOS kernel: [ 5192.387791] Buffer I/O error on device veeamimage0, logical block 4
Apr  5 12:09:35 EV-NAGIOS kernel: [ 5192.387795] Buffer I/O error on device veeamimage0, logical block 5
Apr  5 12:09:35 EV-NAGIOS kernel: [ 5192.388165]     veeamsnap:ctrl_fops.c:ioctl_snapshot_errno Snapshot get errno for device
Apr  5 12:09:35 EV-NAGIOS kernel: [ 5192.388171]     veeamsnap:snapshotdata.c:snapshotdata_FindByDevId Snapshot data for device successfully found. dev_id=8:1
Apr  5 12:09:35 EV-NAGIOS kernel: [ 5192.392903]     veeamsnap:snapimage.c:__snapimage_release dev id=250:0
Apr  5 12:09:35 EV-NAGIOS kernel: [ 5192.392946]     veeamsnap:ctrl_fops.c:ctrl_release file=0xf672a180
Apr  5 12:09:35 EV-NAGIOS kernel: [ 5192.392953]     veeamsnap:ctrl_pipe.c:ctrl_pipe_release_cb .
Apr  5 12:09:37 EV-NAGIOS kernel: [ 5194.565523]     veeamsnap:ctrl_fops.c:ioctl_snapshot_errno Snapshot get errno for device
Apr  5 12:09:37 EV-NAGIOS kernel: [ 5194.565530]     veeamsnap:snapshotdata.c:snapshotdata_FindByDevId Snapshot data for device successfully found. dev_id=8:1
Apr  5 12:09:37 EV-NAGIOS kernel: [ 5194.566924]     veeamsnap:ctrl_fops.c:ioctl_snapshot_destroy Snapshot destroy
Apr  5 12:09:37 EV-NAGIOS kernel: [ 5194.566931]     veeamsnap:snapshot.c:_snapshot_destroy snapshot_id=0xeedae5e0
Apr  5 12:09:37 EV-NAGIOS kernel: [ 5194.566935]     veeamsnap:snapimage.c:snapimage_stop original_dev=8:1
Apr  5 12:09:37 EV-NAGIOS kernel: [ 5194.566941]     veeamsnap:tracker.c:tracker_Unfreeze .
Apr  5 12:09:37 EV-NAGIOS kernel: [ 5194.566945]     veeamsnap:tracker.c:_tracker_unfreeze dev_id=8:1
Apr  5 12:09:37 EV-NAGIOS kernel: [ 5194.566948]     veeamsnap:tracker.c:_tracker_unfreeze Snapshot freed. Active snap number=3
Apr  5 12:09:37 EV-NAGIOS kernel: [ 5194.566952]     veeamsnap:defer_io.c:defer_io_close for device 8:1
Apr  5 12:09:38 EV-NAGIOS kernel: [ 5194.896018]     veeamsnap:defer_io.c:defer_io_work_thread complete.
Apr  5 12:09:38 EV-NAGIOS kernel: [ 5194.896031]     veeamsnap:tracker.c:_tracker_unfreeze freezing device 8:1
Apr  5 12:09:38 EV-NAGIOS kernel: [ 5195.245527]     veeamsnap:tracker.c:_tracker_unfreeze freezed.
Apr  5 12:09:38 EV-NAGIOS kernel: [ 5195.251495]     veeamsnap:tracker.c:_tracker_unfreeze thaw_bdev for device=8:1
Apr  5 12:09:38 EV-NAGIOS kernel: [ 5195.251501]     veeamsnap:snapimage.c:snapimage_destroy original_dev=8:1
Apr  5 12:09:38 EV-NAGIOS kernel: [ 5195.251504]     veeamsnap:snapimage.c:__snapimage_destroy delete disk.
Apr  5 12:09:38 EV-NAGIOS kernel: [ 5195.251716]     veeamsnap:snapimage.c:__snapimage_destroy stop request processor.
Apr  5 12:09:38 EV-NAGIOS kernel: [ 5195.251732]     veeamsnap:snapimage.c:snapimage_processor_thread stopped.
Apr  5 12:09:38 EV-NAGIOS kernel: [ 5195.251745]     veeamsnap:snapimage.c:__snapimage_destroy cleanup queue.
Apr  5 12:09:38 EV-NAGIOS kernel: [ 5195.251752]     veeamsnap:snapimage.c:__snapimage_destroy release disk structure.
Apr  5 12:09:38 EV-NAGIOS kernel: [ 5195.251781]     veeamsnap:snapimage.c:__snapimage_free image owning counter =  0
Apr  5 12:09:38 EV-NAGIOS kernel: [ 5195.251784]     veeamsnap:defer_io.c:__defer_io_destroy Processed MiB: 4
Apr  5 12:09:38 EV-NAGIOS kernel: [ 5195.251786]     veeamsnap:defer_io.c:__defer_io_destroy Copied MiB: 3
Apr  5 12:09:38 EV-NAGIOS kernel: [ 5195.251789]     veeamsnap:defer_io.c:__defer_io_destroy complete.
Apr  5 12:09:38 EV-NAGIOS kernel: [ 5195.251795]     veeamsnap:snapshot.c:_snapshot_remove_device Removing. dev_id=8:1
Apr  5 12:09:38 EV-NAGIOS kernel: [ 5195.251799]     veeamsnap:snapshotdata.c:snapshotdata_DeleteByDevId Removing snapshot data for device=8:1
Apr  5 12:09:38 EV-NAGIOS kernel: [ 5195.251803]     veeamsnap:snapshotdata.c:__snapshotdata_destroy Snapshot data filled MiB 21
Apr  5 12:09:38 EV-NAGIOS kernel: [ 5195.251808]     veeamsnap:snapshotdata.c:snapshotdata_stretch_free id=4727fe72-beb5-4d5f-b4946d9e0ab12ef6
Apr  5 12:09:38 EV-NAGIOS kernel: [ 5195.251812]     veeamsnap:ctrl_pipe.c:ctrl_pipe_request_terminate .
Apr  5 12:09:38 EV-NAGIOS kernel: [ 5195.251815]     veeamsnap:ctrl_pipe.c:ctrl_pipe_push_request .
Apr  5 12:09:38 EV-NAGIOS kernel: [ 5195.251819]     veeamsnap:rangevector.c:rangevector_destroy blocks_cnt=1
Apr  5 12:09:38 EV-NAGIOS kernel: [ 5195.251956]     veeamsnap:rangevector.c:rangevector_destroy blocks_cnt=1
Apr  5 12:09:38 EV-NAGIOS kernel: [ 5195.251960]     veeamsnap:snapshotdata.c:__snapshotdata_destroy Zero sectors bitmap destroy.
Apr  5 12:09:38 EV-NAGIOS kernel: [ 5195.312225]     veeamsnap:ctrl_pipe.c:ctrl_pipe_poll POLLIN
Apr  5 12:09:38 EV-NAGIOS kernel: [ 5195.312231]     veeamsnap:ctrl_pipe.c:ctrl_pipe_read .
Apr  5 12:09:38 EV-NAGIOS kernel: [ 5195.335526]     veeamsnap:ctrl_fops.c:ctrl_release file=0xee87e9c0
Apr  5 12:09:38 EV-NAGIOS kernel: [ 5195.335530]     veeamsnap:ctrl_pipe.c:ctrl_pipe_release_cb .


Anybody able to help me with this error please?

Many Thanks
FTL
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Re: Failed Backup - Snapshot Deadlock Detected

Veeam Logoby PTide » Wed Apr 05, 2017 12:29 pm

Hi,

Do you have any antivirus software installed on the host?

Thanks
PTide
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Re: Failed Backup - Snapshot Deadlock Detected

Veeam Logoby FTL » Wed Apr 05, 2017 1:40 pm

Hi PTide - no there is no AV on that host - it doesnt have any internet access as its an internal monitoring server.

Thanks
FTL
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Re: Failed Backup - Snapshot Deadlock Detected

Veeam Logoby PTide » Wed Apr 05, 2017 1:52 pm

Then maybe RAID or multipath devices? Please collect all logs via built-in utility (press 'M' while on the main screen), contact our support team directly and post your case ID.

Thank you
PTide
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Re: Failed Backup - Snapshot Deadlock Detected

Veeam Logoby FTL » Wed Apr 05, 2017 1:57 pm

It is in a software raid 10 yes.

Do i get support even though it is the free product?
FTL
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Re: Failed Backup - Snapshot Deadlock Detected

Veeam Logoby PTide » Wed Apr 05, 2017 2:04 pm

Yes, in this particular case you will get support.

Thanks
PTide
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Re: Failed Backup - Snapshot Deadlock Detected

Veeam Logoby FTL » Wed Apr 05, 2017 2:06 pm

Case #02120397 was created.

Thank you
FTL
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